Senior Associate

Benefits Senior Associate

The Benefits Senior Associate provides operational and administrative support for the organization's employee benefits programs. This role manages day-to-day activities such as life event processing, life insurance claims, and evidence of insurability (EOI) updates, while assisting with open enrollment and vendor coordination. The Benefits Associate serves as a Tier 3 resource for complex inquiries, ensures accurate plan administration, and supports employee education initiatives.

This position plays a key role in maintaining compliance and delivering a positive employee experience.

• Administer health and welfare benefits programs
• Provide Tier 3 support for escalated benefits inquiries and issue resolution
• Assist with open enrollment activities, including employee communications
• Manage relationships with moderately complex benefit vendors to ensure service quality
• Support plan design activities aligned with vendors managed
• Process life events and ensure timely updates in HR systems
• Administer life insurance claims and coordinate with internal stakeholders and carriers as needed
• Oversee parking benefit administration and related processes
• Manage Evidence of Insurability (EOI) updates and ensures accurate documentation
• Maintain accurate records and assist with compliance requirements
• Provide general support for benefits programs and initiatives
• Process annual ACA verification and filing process through coordination with HRIS and vendor

• High school diploma or equivalent
• 3+ years of experience in benefits administration, with a strong understanding of employee benefits programs (health, life, and ancillary) and solid knowledge of compliance requirements and regulatory guidelines
• Proficient in Microsoft Excel and other reporting tools

• Associate or Bachelor's degree
• 5+ years of experience in leave administration strongly preferred
• SHRM-CP (Society for Human Resource Management Certified Professional), PHR (Professional in Human Resources), or CEBS (Certified Employee Benefit Specialist)
• Experience using Workday for HR and benefits processes