Payroll and HR Support Specialist

The Payroll and HR Support Specialist is responsible for the accurate and timely processing of U.S. and Canadian payroll while providing hands-on HR operational support for the People Operations and Administration (POA) organization. This role plays a critical part in ensuring payroll compliance, maintaining organized and digitized HR records, and supporting day-to-day POA administrative functions. The ideal candidate has experience processing Canadian and US payroll, is detail-oriented and highly organized, and is comfortable balancing payroll responsibilities with tactical HR projects.

• Process bi-weekly and/or ad-hoc payroll for U.S. and Canadian employees accurately and on schedule
• Ensure compliance with federal, state, provincial, and local payroll regulations
• Manage payroll changes including new hires, terminations, compensation updates, deductions, and garnishments
• Coordinate payroll tax filings, year-end processing (W-2s, T4s), and audits as required
• Partner with Finance and HR to reconcile payroll data and resolve discrepancies
• Respond to employee payroll inquiries in a timely and professional manner
• Experienced in filing Workplace Safety and Insurance Board ( WSIB ) , Employer Health Tax ( EHT ) , Relevé 1 for Quebec, and T2200 forms in Canada.

• Support core HR functions including onboarding, offboarding, employee data maintenance, and document management
• Reorganize the existing HR repository to ensure consistency, accuracy, and compliance
• Digitize paper-based personnel files and other HR records at the Greensboro office, ensuring proper indexing and secure storage
• Maintain confidentiality and compliance with data privacy requirements (U.S. and Canada)
• Assist with audits, compliance reviews, and internal HR reporting as needed
• Provide general HR administrative support to the broader HR team

• Identify opportunities to streamline payroll and HR administrative processes
• Develop and document standard operating procedures (SOPs) for payroll and HR file management
• Ensure HR records retention practices meet legal and company standards

• 3+ years of payroll and/or HR administrative experience
• Hands‑on experience processing U.S. payroll;
  Canadian payroll experience required
• Working knowledge of U.S. and Canadian payroll laws, taxes, and compliance requirements
• Strong organizational skills with experience managing physical and digital HR records
• High attention to detail and commitment to confidentiality
• Proficiency with HRIS and payroll systems (e.g., ADP, UKG, Isolved, Pay Works, Payfluence, Ceridian, Quota Path, or similar)
• Strong communication and problem‑solving skills

• Payroll certification (CPP, PCP, or equivalent)
• Experience supporting multi‑state U.S. payroll
• Experience leading or supporting HR digitization or file conversion projects
• Familiarity with HR compliance and records retention requirements
• Hybrid role ( On‑site and Remote) role based in the Greensboro, NC office
• Regular interaction with HR, Finance, and employees across the U.S. and Canada
• Hands‑on work involving both digital systems and physical file management
• Strategic thinking and long‑term planning
• Strong analytical and financial acumen
• Problem‑solving and risk assessment solving and risk assessment solving and risk assessment
• Relationship building and stakeholder management
• Excellent communication and negotiation skills

• On‑time payroll processing: 100% of payrolls processed by scheduled deadlines
• Payroll issue resolution:
  Payroll‑related inquiries resolved within 2 business days

• Audit findings:
  Zero material audit findings related to payroll or HR records
• Tax and filing compliance: 100% on‑time payroll tax filings (U.S. and Canada)
• HR file digitization completion: 100% of existing paper files digitized and indexed within agreed project timelines
• HR repository organization:
  Fully standardized and searchable HR repository with documented structure

• Process improvement initiatives:
  At least 2 documented payroll or HR process improvements annually
• HR administrative turnaround:
  New hire and employee record updates completed within 1-2 business days