Audio​/Visual Specialist

Status:
Full Time

The Audio-Visual Specialist is responsible for configuring, installing, supporting, and maintaining audio-visual (AV) and digital media systems. Additional responsibilities include managing special A/V projects, training employees on a variety of software and systems and administering video and web conferencing systems.

• Administer & maintain all classroom and meeting space AV systems.
• Provide training and support on web conferencing system use.
• Provide training and operational support for faculty, staff, students, and guests in the use of classroom & meeting space AV systems.
• Documentation and Communication:
  • Create and maintain documentation for AV systems.
  • Updates university IT systems support information and data to ensure access to accurate and timely information.
  • Works directly with vendors to resolve problems with products and services.
  • Create documentation for the Classroom Support/ITS Internal knowledge bases.
• Set up, configure, and test AV equipment for special events
• Collaborate with IT professionals across campus to resolve issues.
• Ensure AV issues and support tickets are promptly addressed, documented, and resolved in a timely and professional manner consistent with the highest customer service and professional/technical standards.
• Assist with configuration and installation of desktop PCs, laptops, tablets, smartphones, and associated peripherals for faculty, staff, and students.
• Assist with support for desktop applications.
• Recommend appropriate, fiscally responsible ideas and purchases related to AV systems.
• Supervise student workers.
• Maintain a professional appearance and demeanor at all times.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
• Uphold and abide by Campbell University policies and procedures, including, but not limited to, Title IX, Information Security, HIPAA, FERPA, and other state and federal mandates.

• Bachelor’s degree preferred or equivalent work experience.
• Minimum 2 years’ experience in supporting audio-visual systems
• Preference will be given to candidates with current AV related certification
• Experience in the higher education or non-profit sector is preferred.

• Strong working knowledge in the operation and troubleshooting of audio, video, audio-visual, display control systems, and computer equipment.
• Understanding of AV cabling and equipment connections.
• Must be able to transport camera equipment (cameras, tripods, lights, etc.) across venues and campus
• Knowledge of video and web conferencing systems
• Knowledge of Microsoft Word, Outlook, Excel, PowerPoint and the Internet.
• Comprehensive computer knowledge and skills.
• Communicate effectively to all groups through both oral and written channels.
• Work independently, as well as function effectively in a team and within a diverse group of people.
• Demonstrate tact, a positive attitude, courtesy, and discretion in dealing with trustees, faculty, staff, students, high-level university officials and the public.
• Ability to be flexible with schedule including nights, weekends and some early mornings.
• Exercise independent judgment in complex and new situations.
• Maintain strict confidentiality and attention to detail are essential.
• Manage multiple, concurrent projects, and meet strict deadlines.
• Detail-oriented and willing to work in a changing environment.
• This position demands accuracy, honesty, integrity, and the ability to work with the Christian mission of Campbell University.

Campbell University is unable to accept paper or email applications.
Interested parties may submit their candidacy by clicking on the “Apply Now” button
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IMPORTANT: A cover letter, CV, or resume, and contact information for three professional references are requested as part of the application process. Applications without these attachments may be considered incomplete. If you have any questions, or if you are an individual with a disability and…