Help Desk Administrator

Position Summary

Provides first level on‑site technical and administrative support for all company users, including software and hardware, office printers, Internet, telephone, and VOIP system for Windows and MAC Operating environments.

• Responds to computer‑related requests to ensure user productivity.
• Installs necessary software and upgrades, printers, and voice systems on new and existing employees’ workstations.
• Relocates hardware to required locations and ensures accurate access levels.
• Manages the Help Desk Queue to ensure timely and accurate changes.
• Records software and hardware inventory to indicate accurate level.
• Creates and maintains all network accounts.
• Troubleshoots computer‑related issues to effectively resolve problems.
• Travel to other locations and events for support, as needed.
• Provides on‑call support.

• High school diploma or GED.
• Two to three years experience in Windows Operating Systems, MS Office Applications, Active Directory, and computer hardware.

• Proficient use of MS Office products, PC hardware, and Terminal Emulation software.
• Above moderate levels of service orientation and troubleshooting.
• Moderate levels of English reading comprehension, speaking, and writing; active listening; critical thinking; and complex problem solving.

Market America offers competitive salary and generous benefits, including health, dental, vision, life, short and long‑term disability insurance, a 401(k) retirement plan with company match, and an on‑site health clinic.

Qualified candidates should apply online. This position will work on site based in our Greensboro NC offices. Sorry, we are NOT able to sponsor for this position.

Market America is proud to be an equal opportunity employer.

Market America |  is changing the way people shop and changing the economic paradigm so anyone can become financially independent by creating their own economy and converting their spending into earning with the Shopping Annuity?.

About Market America, Inc. &  Market America Worldwide |  is a global e‑commerce and digital marketing company that specializes in one‑to‑one marketing and is the creator of the Shopping Annuity. Its mission is to provide a robust business system for entrepreneurs, while providing consumers a better way to shop. Headquartered in Greensboro, North Carolina, and with eight sites around the globe, including the U.S., Market America Worldwide was founded in 1992 by Founder, Chairman & CEO JR Ridinger.

Through the company's primary, award‑winning shopping website, , consumers have access to millions of products, including Market America Worldwide exclusive brands and thousands of top retail brands. Further,  ranks 19th in Newsweek magazine's 2021 Best Online Shops, No. 52 in Digital Commerce 360's (formerly Internet Retailer) 2021 Top 1,000 Online Marketplaces, No. 79 in Digital Commerce 360's 2021 Top 1,000 Online Retailers and No.

11 in the 2021 Digital Commerce 360 Primary Merchandise Category Top 500. The company is also a two‑time winner of the Better Business Bureau's Torch Award for Marketplace Ethics and was ranked No. 15 in The Business North Carolina Top 125 Private Companies for 2021. By combining Market America Worldwide's entrepreneurial business model with 's powerful comparative shopping engine, Cashback program , Hot Deals, Shop Buddy?

, Express Pay checkout, social shopping integration and countless other features, the company has become the ultimate online shopping destination.

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