IT Field Technician

Technical Support Responsibilities

• Onsite end user services supporttech– knowledgeable in PC troubleshooting, break/fix activities.
• Additionally able to perform service requests, adds, moves
• Additionally candidate needs to have strong customer interact skills, listening and writing skills.
• This position assists with coordination of resources for project delivery ·
• Provide on-sitefieldsupport to customers including installation, servicing and repairing systems and equipment. ·
• Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories. ·
• Troubleshoot known and unknown software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, One Drive and other corporate deployed desktop applications.
  · Troubleshoot Microsoft patches, corporate software deployments, group policies,
• Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.
• Troubleshooting of LAN/WAN issues impacting employee productivity in their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.
• Perform IMACD activities within SLA's - PC and peripheral add move change
• Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (Mandatory).
• Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy.
• Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills.
• Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written.
• Documents solutions and incident resolution case notes in English in assigned reporting systems
• Performs inventory management.

• Desired: 2 – 3years in a corporate Information Technology department providing end-user support over a wide range of end-user environments.