Infrastructure Operations Engineer Greensboro, NC

Infrastructure Operations Engineer Greensboro, NC

Nscale is the GPU cloud engineered for AI, providing cost‑effective, high‑performance infrastructure for AI start‑ups and large enterprise customers. Our platform enables AI‑focused companies to achieve superior results by reducing the complexity of AI development, supporting strategic business outcomes such as cost management, rapid innovation, and environmental responsibility.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, inspiring everyone to do their best work while contributing to building the technology that powers the future.

• A technical expert responsible for ensuring the efficiency, reliability, and scalability of data center infrastructure.
• Comfortable problem‑solving and decision‑making on complex topics with high levels of ambiguity in a results‑driven environment.
• Effective at influencing without authority and building relationships with senior stakeholders across the business to get things done.
• Strong analytical skills and an extremely organized, diligent work style.
• A self‑starter, curious, and quick to learn, knowing what questions to ask to get up to speed swiftly.

• Join the Support duty rotation and handle day‑to‑day tickets and alerts, escalating early and appropriately. Collaborate with Engineering as needed for incidents or changes.
• Accurately record, update, manage, and resolve tickets using the ticketing system while keeping all parties informed of ticket progress.
• Follow established runbooks to resolve common issues, propose improvements, and contribute incremental fixes with review.
• Keep tickets up to date with clear notes, next steps, and customer communications via the agreed channels.
• Learn the Platform fundamentals to help customers derive value from our services, seeking support when deeper expertise is required.
• Participate in monitoring, troubleshooting, and triage—capturing logs and facts to enable efficient handover.
• Deliver assigned tasks and project work to agreed quality and timelines, flagging blockers early and seeking help when needed.
• Share knowledge by documenting validated steps and contributing to training materials. Shadow seniors during complex work to build capability.
• Take part in incident reviews as a contributor and help track preventative follow‑ups in your scope.
• Identify areas for automation implementation to optimize processes.
• Constantly learn and upskill.
• Collaborate with cross‑functional teams for service improvements and serve as the escalation point for onsite operations staff.
• Participate in on‑call or out‑of‑hours work when scheduled and after onboarding.
• Travel to Nscale or customer locations to assist with deployments, troubleshooting, and operational tasks, including attendance of supplier‑related training courses.

• Growth mindset: curious, dependable, collaborative, and driven to learn and progress toward senior roles.
• Platform and DC fundamentals: awareness of servers, networks, storage, and virtualization concepts, ideally from a support or operations background.
• Linux fundamentals: comfortable with the CLI, systemd services, file systems, permissions, and basic networking tools; able to troubleshoot common issues and determine when to escal.
• Networking basics: solid grasp of IP addressing, subnets, VLANs, routing at a high level, DNS, and firewalls. Advanced topics like BGP or VXLAN are a plus.
• Kubernetes exposure: understanding of core concepts such as nodes, pods, services, and logs; able to perform basic troubleshooting and follow runbooks.
• GPU awareness: familiarity with basic diagnostics such as nvidia‑smi.
• Observability foundations: use of dashboards and alerts to identify symptoms, gather evidence, and follow runbooks; comfortable proposing simple alert or dashboard tweaks.
• Scripting and automation basics: reading and writing simple Bash or Python snippets and using Git for version control; experience with Ansible or Terraform is beneficial but not…