Senior IT Systems Analyst

Senior IT Systems Analyst

Location:

North Carolina, City:
Greensboro, Role Type:
Permanent

ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e‑vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward‑thinking partner with operational integrity.

ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.

We are not afraid to seize opportunities and make things happen – both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.

The Senior IT Systems Analyst is a key technical contributor supporting Imperial’s Manufacturing & Operational Technology landscape. This role is responsible for designing, building, deploying, and supporting IT solutions and services that enable critical manufacturing, quality, engineering, maintenance, and warehouse operations.

Operating fully onsite at the Greensboro manufacturing facility, the Senior Analyst partners with operational and IT stakeholders to ensure high system availability, efficient production processes, strong incident/problem management, and alignment between IT capabilities and plant operational needs.

• Translate operational requirements into detailed functional and technical specifications.
• Design, configure, test, and deploy IT solutions supporting production, quality, maintenance, engineering, and warehouse operations.
• Support legacy‑to‑modern migration initiatives across .NET, classic Windows‑based applications, and cloud enabled platforms.
• Integrate plant‑floor systems with enterprise platforms such as SAP, MES/MOM, SCADA, and industrial devices.

• Deliver IT services using ITIL‑aligned practices including incidents, problem, and change management.
• Provide Tier 2/3 support for operational and manufacturing systems; escape to vendors/IT engineering as needed.
• Ensure stability, reliability, and security of Manufacturing & Operational Technology systems.
• Maintain system documentation, configuration tracking, and lifecycle planning.

Production & Manufacturing Operations

Production planning & scheduling enablement, BOM execution, shop‑floor control, material flow, operator interfaces, data collection.

Industrial Control & Automation: SCADA platforms; PLC integrations; RFID‑based equipment and scanners; laser/inkjet printing control technologies.

Legacy & Modern Application Stacks

Mixed .NET Framework stacks; classic ASP, VB6, VBScript, MSMQ; modern C# / Angular web stack; IIS‑based systems.

Database & Server Technologies

SQL Server (2008 R2 → 2022);
Windows Server (2008 → 2022);
Windows 11/10 endpoints.

Cloud Platforms

Cloud hosted workforce solutions; cloud based environmental/compliance systems; cloud based research/analytics platforms.

Warehouse & Distribution

Automated palletizing; inventory management; AGV integrated warehouse systems.

Asset Management & Maintenance

Maintenance and asset information systems; calibration management technologies.

Spans operational technology (OT), shopfloor systems, logistics/warehouse platforms, and legacy to modern transition architectures.

• Partner with Manufacturing, Engineering, Quality, Maintenance, Planning, and Distribution teams.
• Work closely with IT Project Management, IT Operations, and IT Service Delivery.
• Engage external vendors and solution providers for escalated support and enhancements.

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field.
• 8+ years of IT experience, preferably supporting manufacturing, industrial automation, or…