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Senior IT – CCaaS & CXone Expert; Onsite Greensboro
Job in
Greensboro, Guilford County, North Carolina, 27497, USA
Listed on 2026-07-27
Listing for:
Fox Point Recruitment LLC
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Fox Point Recruitment LLC is seeking a Senior IT Support Engineer (Tier 3/SME) in Greensboro, NC onsite. The role centers on NICE CXone CCaaS platforms, telephony, routing, and analytics, serving as the final escalation point for Tier 1 and Tier 2 incidents in a 24/7 enterprise environment.
You will drive RCA, improve platform reliability, mentor junior staff, and collaborate with cross-functional teams to translate complex requirements into scalable designs, while aligning with security and
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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