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Senior IT Support Engineer; Tier 3​/SME Enterprise CCaaS

Job in Greensboro, Guilford County, North Carolina, 27497, USA
Listing for: Cephas Consultancy Services Private Limited
Full Time position
Listed on 2026-07-27
Job specializations:
  • IT/Tech
    IT Support
Salary/Wage Range or Industry Benchmark: 90000 - 130000 USD Yearly USD 90000.00 130000.00 YEAR
Job Description & How to Apply Below
Position: Senior IT Support Engineer (Tier 3/SME) for Enterprise CCaaS

Cephas Consultancy Services Private Limited Greensboro, NC is seeking a Senior IT Support Engineer to act as SME for NICE CXone and associated telephony components, resolving complex incidents and driving RCA for platform reliability. You will guide project teams, mentor peers, and shape infrastructure strategies across on-prem and cloud environments.

The role emphasizes technical leadership, collaboration with IT stakeholders, and delivering scalable, secure solutions in a 24/7 support setting

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Position Requirements
10+ Years work experience
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