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Senior IT Support Engineer; Tier 3/SME Enterprise CCaaS
Job in
Greensboro, Guilford County, North Carolina, 27497, USA
Listed on 2026-07-27
Listing for:
Cephas Consultancy Services Private Limited
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Cephas Consultancy Services Private Limited Greensboro, NC is seeking a Senior IT Support Engineer to act as SME for NICE CXone and associated telephony components, resolving complex incidents and driving RCA for platform reliability. You will guide project teams, mentor peers, and shape infrastructure strategies across on-prem and cloud environments.
The role emphasizes technical leadership, collaboration with IT stakeholders, and delivering scalable, secure solutions in a 24/7 support setting
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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