Technology Operations Manager

Technology Operations Manager

Full-Time | Reports to the President & CIO | Greensboro, NC (Hybrid) | $75,000 – $95,000

A technology role inside a 30-year professional services firm — not inside an enterprise IT operation.

We built our first claims platform in the mid-1990s because our clients needed better reporting than anyone in the industry was offering. Thirty years later, that platform is still one of the reasons the biggest names in fuel retail and environmental services choose us. In 2026, I'm looking for a leader to help us honor that legacy of investment while taking it somewhere new.

— Nick Haddy, President & CIO

Founded in 1995, Pinnacle Environmental Management Support was one of the first firms in our industry to build a purpose-built platform for enterprise claims management — encoding institutional knowledge into software when most of our peers were still passing spreadsheets around.

Three decades later, we're fifty-five people trusted by the largest names in fuel retail, energy, and environmental services. Our competitors regularly tell us they can't match our technology. We take that as both a compliment and a responsibility.

We take our work seriously. We also believe people should enjoy where they work and who they work with. That balance matters here.

Pinnacle's strategy is anchored in three pillars:
People, Process, and Platform. Our platform has been a genuine differentiator for thirty years. As technology grows more central to our success — from AI-assisted workflows to modern collaboration and reporting tools — we continue to invest in extending that advantage.

This role is central to that work. We're hiring someone with the experience, judgment, and discipline to manage our technology partners thoughtfully, keep our systems documented and reliable, and help our team get more from the platforms they use every day.

• Vendor Governance
  :
  Own the operating relationships with our managed services partner, software vendors, and application developers. Track contracts, renewals, and performance; compare quotes;
  * escalate* issues; and translate vendor updates into clear summaries for leadership.

• Technology Operations
  :
  Coordinate onboarding, offboarding, permissions, licensing, and asset inventory. Maintain visibility into the technology support queue, track recurring issues, and serve as the internal point of escalation for partner-delivered services.

• Platform Governance
  :
  Set usage standards for our communication, collaboration, document management, project tracking, and reporting platforms. Coordinate training, create internal how-to guides, and improve adoption across the company.

• Technical Project Coordination
  :
  Clarify scope and business requirements with stakeholders and vendors. Maintain project plans, track action items, raise risks, and keep leadership informed — without requiring them to chase you.

• Documentation & Knowledge Management
  :
  Maintain system maps, vendor directories, license inventories, SOPs, decision logs, and ownership matrices. Reduce dependence on undocumented institutional knowledge across the company.

The best candidates think in outcomes, not tasks. Here is what we would expect to see in your first 90 days:

• A total technology department assessment
  : A written picture of Pinnacle's current technology state — systems in use, ownership, condition, gaps, and quick wins — grounded in conversations with each department leader.

• A current-state systems map
  : A living document of the platforms, integrations, licensing, and data flows across the company. Something Pinnacle can maintain internally going forward.

• Integration into (and improvement on) our strong strategic technology partner framework:
  Not a rebuild of the MSP relationship, but an audit of how it's working, where it's excellent, and where it can be strengthened.

• Working alongside the President/CIO and Fractional CTO on ongoing digital transformation initiatives
  :
  Contribute execution discipline to strategic initiatives already in motion — from AI adoption to platform modernization.

• Established operating cadence with the MSP, software vendors, and…