Senior IT Support Engineer, Tier 3 / SME – NICE CXone
Listed on 2026-07-30
-
IT/Tech
Systems Engineer, IT Support, Cloud Computing: Infrastructure & Operations, IT Infrastructure
10 - 14 Years
Contract
Primary Skills
Agile
Dev Ops
Production Support
AWS
ITIL
Networking
IVR
technical leadership
Root Cause Analysis (RCA)
NICE CXone
CCaaS
Contact Center Infrastructure
Enterprise Telephony
Call Routing
Infrastructure Design
Job Description
Job Type: Full-Time
Employment Status: Regular
Travel: None
Position SummaryThe Senior IT Support Engineer serves as the technical Subject Matter Expert (SME) for enterprise contact center platforms, including NICE CXone and related telephony, routing, and integration technologies. This role is responsible for resolving complex technic...
Contact Information
Name
Designation
Technical Recruiter
Job Code
JPC - 1199
Job Start Date
24/Jul/2026
City
Experience
10 - 14 Years
Primary Skills
Agile, Dev Ops, Production Support, AWS, Azure, ITIL, Waterfall, Networking, IVR, technical leadership, Cloud Infrastructure, Systems Engineering, Root Cause Analysis (RCA), NICE CXone, CCaaS, Tier 3 IT Support, Contact Center Infrastructure, Enterprise Telephony, Call Routing, Incident Management (P0/P1), Infrastructure Design
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