Project Manager, SLED

Responsibilities

• Build detailed plans that define scope, milestones, dependencies and deliverables
• Prioritize work to focus on the activities that drive the greatest impact
• Manage risks proactively by identifying potential issues early and implementing mitigation strategies
• Allocate resources effectively to ensure the right skills are applied at the right time
• Coordinate cross-functional teams including technical, account and partner roles
• Drive collaboration to maintain alignment and smooth handoffs across groups
• Coach and support team members to achieve high performance while meeting deadlines
• Track progress against milestones and adapt plans as priorities shift
• Ensure SLA adherence and consistently meet or exceed customer expectations
• Manage budgets and performance metrics to optimize delivery quality and efficiency
• Act as primary point of contact for delivery with customers and internal stakeholders
• Strengthen customer relationships through proactive engagement and responsiveness

• SCRUM or Project Management skills
• Basic IT knowledge (Architectural)
• Organization and planning skills
• Teamwork with "one team" philosophy
• Excellent written and verbal communication skills (Preferred)
• MS Project or other Project Management software (Preferred)

Demonstrates expertise in project management and SCRUM methodologies, with a strong focus on resource allocation, risk management, and customer relationship building. Proven ability to drive collaboration across cross-functional teams while ensuring adherence to service level agreements and performance metrics.