Director, Unified Communications & Collaboration

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Alternate Locations: Greensboro, NC (North Carolina);
Charlotte, NC (North Carolina);
Fort Wayne, IN (Indiana);
Omaha, NE (Nebraska);
Radnor, PA (Pennsylvania)

Work Arrangement:

Hybrid :
Employee will work 3 days a week in a Lincoln office

Relocation assistance:is not available for this opportunity.

Requisition #:76395

As the Director, Unified Communications & Collaboration (UCC), you will be responsible for the strategy, architecture, engineering, governance, and lifecycle management of the organization's communications and collaboration platforms. You will oversee technologies that enable employees communicate, collaborate, meet, and leverage emerging AI capabilities across the enterprise.

You will provide leadership for Microsoft 365 collaboration services, Teams, Exchange Online, voice and telephony solutions, conference room technologies, digital workplace capabilities, collaboration governance, and AI-enabled productivity platforms. In addition, you will serve as a strategic partner to business and technology leaders to ensure collaboration technologies deliver measurable business value, improve employee experience, and support enterprise transformation initiatives.

• Develop and execute a multi-year roadmap for communications, collaboration, workplace productivity, and AI-enabled user experiences.
• Establish technology standards, governance models, and operating processes for enterprise collaboration platforms.
• Partner with executive leadership to align collaboration and communication capabilities with business objectives.
• Serve as a trusted advisor on emerging technologies, industry trends, and digital workplace strategies.
• Drive adoption, value realization, and continuous improvement across collaboration services.

Platform Ownership

• Own the strategy, architecture, and delivery of:
  • Microsoft Teams
  • Exchange Online
  • Microsoft 365 Collaboration Services
  • Teams voice platform
  • Conference room and AV technologies
  • Webcasting and enterprise events
  • Microsoft Copilot and AI productivity services
  • SharePoint, One Drive, and collaboration ecosystems
• Ensure platform reliability, scalability, security, and operational excellence.

Engineering & Architecture

• Provide leadership and direction-first operating models.
• Lead evaluation, design, and implementation of new technologies and service enhancements.
• Establish architecture standards and technical roadmaps aligned with enterprise objectives.
• Maintain a technology catalon for solution architecture, engineering, automation, and platform modernization.
• Drive cloud-first and automatiog and governance processes to ensure standards remain current and effective.

Operations & Service Management

• Ensure delivery of highly available, secure, and resilient services.
• Establish service level objectives, operational metrics, and continuous improvement practices.
• Oversee incident management, problem management, change management, and service health processes.
• Manage vendor relationships and strategic partnerships, including escalation management and contract oversight.
• Lead operational readiness for major platform upgrades and transformations.
• Champion responsible adoption of AI-enabled collaboration technologies.
• Partner with enterprise AI governance teams on security, compliance, and platform readiness.
• Identify opportunities to improve productivity through automation, Copilot, digital assistants, and collaboration workflows.
• Drive measurement of adoption, utilization, and business outcomes from AI investments.
• Develop and manage budgets, forecasts, licensing strategies, and vendor contracts.
• Lead Fin Ops and consumption management practices across collaboration platforms.
• Optimize technology investments while balancing user experience, security, and operational efficiency.
• Build business cases and investment recommendations for leadership review.
• Lead, develop, and mentor a high-performing team of engineers, architects, analysts, and platform specialists.
• Establish…