Sr Systems Analyst - Fixed Term

Sr Systems Analyst
- Fixed Term Location

North Carolina

Greensboro

Permanent

ITG Brands is the third‑largest tobacco company in the USA with offerings of some of the most well‑known cigarette, cigar, and e‑vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward‑thinking partner with operational integrity.

ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.

We are not afraid to seize opportunities and make things happen - both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.

Imperial is advancing its manufacturing and operations capabilities through digital transformation, process optimization, and system modernization. The Analyst
- Systems & Services Operations supports core business processes across production planning, plant maintenance, quality assurance, product lifecycle management, and industrial automation.

Reporting to the Manager IT BP, Systems & Services, this role contributes to the design, deployment, and maintenance of IT solutions that enable business‑critical operations. The analyst collaborates with cross‑functional teams to resolve support issues, implement system changes, and ensure service continuity.

• Assist in translating business requirements into system configurations and support tasks.
• Provide day‑to‑day support for systems such as:
  • Production Planning & Scheduling (e.g., MRP, BOM, shop floor control)
  • Plant Maintenance (e.g., maintenance notifications, work orders)
  • Quality Assurance (e.g., calibration software, lab data capture)
  • Product Lifecycle Management (e.g., specification updates)
  • Industrial Automation & IoT (e.g., SCADA, equipment tracking)
  • Document & Compliance Management (e.g., EHS reporting, asset libraries)
  • Workforce & Inventory Management (e.g., time tracking, warehouse systems)
• Support SAP modules (PP, PM), MES platforms, PLM tools, and integration layers.
• Apply IT service management processes (Incident, Change) to resolve issues and implement improvements.
• Collaborate with internal teams in Manufacturing, Engineering, Maintenance, and Planning.
• Maintain compliance with IT security policies and standards.
• Perform other job‑related duties as assigned.

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
• 5 years of experience in IT or systems support, preferably in manufacturing or supply chain environments.
• Exposure to SAP, MES, PLM, or industrial automation platforms is a plus.
• ITIL Foundation certification preferred but not required.
• Must be 21 years of age or older.

• SAP ECC or S/4
  
  HANA Production Planning and Shop Floor Control
• MES and PLM platforms
• Microsoft Office Suite and Microsoft Teams
• Cloud and integration platforms (e.g., SAP MII, BTP, Azure)

• Communication and collaboration
• Time and task management
• Problem‑solving and troubleshooting

• Learn and apply new technologies quickly
• Work effectively with business and technical stakeholders
• Manage multiple tasks and priorities
• Maintain effective working relationships across teams

• Hybrid role; candidate must be in North Carolina area and available at the Greensboro manufacturing facility when needed.
• Requires light physical effort. Occasionally lifts or moves moderate weight objects (10-30 lbs.).
• Walks, sits, or stands for prolonged periods.
• Requires prolonged machine operation including computer and keyboard equipment

• Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
• Dollar for dollar 401k match up to 6% and 5% annual company contribution
• 15 Company‑paid holidays
• Ge…