Software Support Engineer

Company is a leading global supplier of compound semiconductor wafers and advanced materials. As one of the only compound semiconductor epitaxy foundries with worldwide presence and scalable manufacturing, Company drives technology growth. Our vision is to be the top provider of advanced semiconductor materials by delivering exceptional quality, service, and innovation, making us the first choice for customers. Our strength comes from our diverse, expert workforce and a culture built on integrity, accountability, excellence, teamwork, and valuing people.

At Company, we are committed to reaching Net Zero and creating a sustainable future. We actively strive to reduce our carbon footprint, invest in green initiatives, and embed sustainability into everything we do. Join us in making meaningful changes and making a lasting impact on the environment.

• The Software Support Engineer is responsible for delivering technical support to maintain the stability and reliability of business-critical systems.
• This role focuses on diagnosing and resolving issues, implementing fixes & managing service requests.
• The position requires close collaboration with internal teams and external suppliers to ensure smooth operations and timely resolution of technical problems.
• Diagnose and resolve technical incidents, maintain knowledge base documentation and communicate status updates to stakeholders.
• Fulfil and manage user service requests in accordance with established SLAs and quality standards.
• Liaise with suppliers to resolve technical incidents
• Diagnose, prioritize, and resolve defects reported through the helpdesk, ensuring timely and effective remediation.
• Analyze recurring issues, identify underlying trends, and recommend and implement corrective actions to prevent future occurrences.
• Oversee daily system integrity & performance checks.
• Adhere to internal policies, compliance standards, and audit requirements.

• Minimum 3 years in technical support or engineering roles with strong incident, problem, and change management experience.
• Expertise in troubleshooting, root cause analysis, and bug resolution.
• Excellent communication and stakeholder management skills.
• Proficiency in SQL for application support.
• Experience with MES Solutions
• Experience with Issue tracking platform ideally JIRA
• Experience with ERP Solutions ideally Microsoft Dynamics NAV
• Proficiency in  and C#, is desirable.
• Proficiency in scripting or automation tools (e.g., Power Shell, Python) is desirable.
• Why Should You Join Us
• At Company, we are committed to supporting our employees’ success, growth, and well-being. We offer a competitive and comprehensive rewards package designed to recognize performance, encourage development, and support long-term career success.

• Professional development and career pathways
• Market-competitive base salaries reviewed bi-annually
• Comprehensive health insurance, including medical, prescription, dental, and vision coverage
• Company-paid Life and Disability Insurance
• Long service awards recognizing 5, 10, 15, 20, 25, and 30 years of service
• Values-based recognition awards
• Employee Assistance Program (EAP) providing free family, legal, financial, and counseling support with 24/7 access
• 401(k) plan with company match of up to 50% on the first 6% of employee contributions
• Company is an equal opportunities employer that values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.