Customer Support ​/ Operations Associate

Client Service Delivery Analyst

Governance Solutions is powering more than 240 Fortune 500 companies and 245K users worldwide with its modern software solutions. As a Client Service Delivery Analyst, you will provide client services and support, you will handle diverse and time-sensitive client-related projects and requests both in client-facing and back-office activities. You will learn about Corporate Governance and interact with Administrators, Corporate Secretaries and Board members of leading organizations.

This is an opportunity to use your strong communication and problem-solving skills and become an authority in handling a set of different innovative tools.

What will you be doing?

• MFA mandatory migration
• Provide support for Board Portal Software via e-mail and telephone
• Develop and maintain positive customer relationships by consistently delivering value and anticipating needs
• Provide user training and respond to queries in a timely manner
• Assist with identification of business - and system requirements
• Assist with the production of operational and user documentation
• Collaborate and communicate client requirements to the Account Administrators and Success Managers
• Promote the latest improvements and other company's capabilities to clients
• Collaborate with Product and Engineering teams with crafting solutions

Who are we looking for?

• Excellent written and spoken in English
• Strong affinity toward working with software applications
• Previous experience in a client-facing position as well as experience in supporting sophisticated products
• Excellent collaboration skills and positive and performance-driven demeanor
• Very reliable, crucial, stress-resistant and resilient personality
• Self-sufficiency and independence in task handling
• Ability to multitask effectively and eager to learn beyond the immediate remit

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."