IT Service Desk Lead — SLA, Dashboards & Team Coach
Job in
Greensboro, Guilford County, North Carolina, 27497, USA
Listed on 2026-08-08
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-08
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Project Manager, IT Business Analyst, IT Support
Job Description & How to Apply Below
LTM is a global AI-centric technology services company and partner to leading enterprises. The role involves coordinating ITIL-aligned service desk processes, publishing team metrics, and driving process improvements using Service Now dashboards.
Ideal candidates have strong ITIL knowledge, experience with Service Now/Remedy, and excellent client-facing communication. The position supports comprehensive knowledge mgmt and cross-team collaboration.
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