Technical Support Engineer Lead

Locations:
Greensboro, NC or Hagerstown, MD

Experience

Required:

Minimum 6+ Years

Responsibilities:

• Technical Support Engineer focuses on provide specialized technical assistance to dealers and Group stakeholders in order to facilitate resolution to complex product technical concerns and workshop tools.
• Lead level is a specialist in Technical Support Engineering, typically obtained through education and work experience (position typically requires 6 years or more relevant experience).
• Provide technical support and technical problem solving on issues reported by the market. Visit markets and customers to support when there are reported technical problems.
• Conduct root cause analysis for product quality issues detected, define containment action when applicable and follow-up solution effectiveness. Utilize data acquisition and analysis tools.
• Expert level knowledge necessary in data acquisition and data analysis in diagnosing truck issues.
• Expert level knowledge necessary in the design and development of Class8 truck powertrain, chassis, and electrical/electronic systems, as well as in-depth knowledge of truck troubleshooting & repair and NA workshop service practices.
• Expert level knowledge in the design and troubleshooting & repair of Class8 truck powertrain, chassis and electrical/electronic systems, as well as in-depth knowledge of NA workshop service practices.
• The ideal candidate combines a data-driven mindset with process excellence and a passion for continuous improvement and operational efficiency