Technical Support Engineer
Listed on 2026-08-08
-
IT/Tech
Technical Support, IT Support
We are seeking a Lead Technical Support Engineer to provide specialized technical assistance to dealers and key stakeholders, facilitating the resolution of complex product issues and workshop tooling challenges. As a Lead Engineer, you will serve as a subject matter expert in product diagnostics, root cause analysis, and field support—ensuring high product quality and maximum uptime for our customers.
Key Responsibilities
Technical Problem Solving: Provide advanced technical support for complex issues reported across regional markets.
Field Support & Visits: Travel to customer sites and regional markets as needed to perform hands‑on technical troubleshooting and direct support.
Root Cause & Containment: Conduct thorough root cause analysis for product quality issues, define immediate containment actions, and evaluate long‑term solution effectiveness.
Data Diagnostics: Utilize advanced data acquisition and analysis tools to diagnose, analyze, and resolve vehicle system issues.
Training & Mentorship: Provide technical guidance and on‑site training for customer support and service personnel.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).