Customer Success Manager NC

Headquartered in Downtown NYC, with offices in Hod Hasharon, Israel and Delray Beach, Florida, App Card is a startup environment where all ideas and contributions receive attention and recognition. Our philosophy is simple: be the best, work hard and have fun. If you have confidence, ambition and talent, we’d love to meet you.

Customer Success ManagerNC

About the Role:

App Card is looking for a business oriented, tech savvy Customer Success Manager to deliver loyalty marketing solutions to our clients. This role will allow you to position our industry leading products and execute data-driven marketing strategies to our largest clients.

• Train clients on how to use the App Card platform
• Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy
• Become a product expert in the App Card platform to best leverage App Card’s product offering
• Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization
• Understand how to build and present App Card’s value using data and insights
• Drive growth within existing clients, identify upsell opportunities and generate new revenue
• Understand, adapt to, and help build App Card’s ongoing product and technology developments
• Develop and execute data-driven campaigns and in-store promotions
• Assist clients with basic troubleshooting on various software and hardware issues that may arise
• Work cross-functionally with implementation, development, finance, tech support, product and marketing

Requirements:

• 1-3 years years of experience
• Customer oriented
• Excellent oral and written communication skills
• Experience managing complex software/hardware implementation projects
• Tech Savvy; basic understanding of front end vs. backend
• Understanding of retail business needs a plus
• Fast and autonomous learner
• Provide technical and product support
• Advantage: experience in either – account management, customer success, professional services, SAAS / Tech industry experience
• Advantage: experience using Sales Force, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite
• Grocery industry experience preferred

As an eligible App Card employee, you’ll receive a benefits package designed to showcase our appreciation. We know that happy, healthy employees are our greatest asset.

• Competitive salary
• Your choice of health benefits
• Stock options available
• Great selection of snacks and Friday happy hours
• Casual attire encouraged