Customer Experience Customer Success Specialist II (Full Time) United States

Meet the team

We are a team dedicated to helping our customers navigate the constantly evolving world of AI security. We work together to ensure our clients optimally integrate Cisco AI Defense and our broader security suite into their operations. We grow with multi-functional collaboration—partnering with Sales, Product, Engineering, Marketing, and Operations to tackle real-world problems.

We value input from every team member, and we look to you to help us present insights to leadership, refine our processes, and deliver high-impact projects that keep AI applications and autonomous agents secure.

In this role, you will play a pivotal part in ensuring our customers can confidently secure their AI infrastructure.

You will Guide customers through the onboarding process, helping them get up and running with our AI security portfolio. Translate technical details into clear business outcomes, showing customers exactly how our solutions protect their investments.

Champion the customer’s perspective in our internal meetings, ensuring their feedback develop how we build and deliver our services. Stay ahead of the curve by tracking shifts in the AI landscape and sharing those insights with the team.

Improve how we work by spotting process gaps and helping us build more efficient ways to support our customers.

• Meet one of the following (completed within the past 3 years or expected to be completed within the next 12 months):
• A Master's degree with 0 years of work experience; or
• A Bachelor's degree with 2 years of work experience; or
• An educational or workforce development program (e.g., Associate’s, Apprenticeship, Boot camp, or Certification) with 3 years of work experience; or
• A High school diploma (or equivalent) with 4 years of work experience.
• Relevant fields include Bachelor’s degree in information systems, Computer Science, Artificial Intelligence, or a related field.
• AI Knowledge:
  Hands-on familiarity with AI agents and Large Language Models (LLMs).
• Security Foundation: A working understanding of cybersecurity principles.
• Analytical
  
  Skills:
  
  Ability to grasp networking concepts and use data to solve problems.
• Communication:
  Demonstrable ability to explain technical ideas clearly to both technical teams and business leaders.
• Mindset: A proactive, self-starting approach and a genuine curiosity for AI innovation.

• Technical Depth:
  Knowledge of programming (e.g., Python, R, C++), API integrations, Model Context Protocol (MCP), application development, CI/CD pipelines, and networking.
• Tooling:
  Experience with AI development tools like Claude Code, Open Claw, Hermes Agent, OpenAI Codex, Cursor, or Git Hub Copilot.
• Certifications:
  
  AWS Certified AI Practitioner, CISSP, Security+, Network+, CCNA Automation, CCNA Security, or Cisco AITECH.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.

These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.

We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan…