Business Systems Analyst

• Provide customer service to field, manufacturing and internal customers on a daily basis.
• Work with team to continually develop business processes and system enhancements.
• Understand integrated business systems configuration options and tools.
• Identify application problems and provide resolutions in a timely manner.
• Provide training and support of end users for Trane North America.
• Update user training and documentation for specific business processes.
• Develop and manage process improvement plans in regard to specific business processes.
• Observe and document any malfunction of the software and offer reasonable solutions for correction.
• Work with other groups within Trane to establish best practices and implement management strategy.
• Assist with application requirements and lead user acceptance testing for the application deployment process.
• Assist in developing tools for offices to monitor and measure processes including report definitions and data validation.
• Work on ad hoc project teams to further define processes/systems.
• Up to 10% travel to various Trane and/or vendor field sites required.

• Bachelor’s Degree is required. – OR – Associate’s Degree with 2 years of experience is required.
• Experience with Microsoft Office Suite required.
• Strong understanding of field sales office business, manufacturing, and headquarters a plus.
• Knowledge of software configurations and systems integration details preferred.
• Project management experience preferred.
• Working knowledge of Six Sigma and 9 Step Problem Solving (A3) preferred.
• Experience working with SQL preferred.
• Excellent written, verbal and interpersonal communication skills.
• Must have ability to work well in a team environment.
• Strong interpersonal skills required.

Demonstrates expertise in customer service, process improvement, and application support, with a strong focus on training end users and managing system enhancements. Proficient in project management and familiar with software configurations and systems integration.

• Customer Service
• Process Improvement
• Project Management
• SQL Experience Six Sigma Knowledge

• Business Process Development
• Software Configuration
• Systems Integration
• User Acceptance Testing
• Data Validation

• Interpersonal Communication
• Team Collaboration
• Problem Solving
• Written Communication

• Field Sales Office Business
• Manufacturing
• Process Management
• End User Training

• Microsoft Office Suite