Manager IT

This position allocates technical resources and associates within the Information Technology (“IT”) department of the Bank. Manages an associate team to ensure effective delivery of service and project results. Oversees the design, implementation, and support of systems and applications. Partners with peers, senior management, business units, and associate teams to align projects or tasks with wider organizational goals.

This position allocates technical resources and associates within the Information Technology (“IT”) department of the Bank. Manages an associate team to ensure effective delivery of service and project results. Oversees the design, implementation, and support of systems and applications. Partners with peers, senior management, business units, and associate teams to align projects or tasks with wider organizational goals.

Duties & Responsibilities:

Project and Product Management
- Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties. Develops and utilizes methods of tracking performance.

Managerial Functions
- Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. Supports budget forecasting, capital planning and invoicing.

Business Support
- Directs programming, business analysis, or testing activities, including the determination of scope, time and cost estimates, and system impact within user requests. Facilitates system modifications within existing system architecture and assists with architectural changes as necessary. Elicits and refines business technology roadmaps, including setting priority and understanding cross team impacts.

Technical Expertise
- Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.

• Previous leadership for technical implementation
• Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
• Knowledge of system and data design

Minimum Required

Education and Experience:

Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Applications development, applications analysis or systems engineering

• Strong experience supporting agile delivery for an technology infrastructure organization rather than only software product development teams.
• 5+ years of technology delivery, infrastructure, or operations experience.
• 3+ years leading Agile teams, Scrum Masters, Delivery Leads, or PMO functions.
• Expertise with Jira, Confluence, and Agile reporting solutions.
• Experience implementing capability management, throughput analysis, and delivery forecasting practices.
• Knowledge of Scrum, Kanban, Lean, SAFe, and/or Agile portfolio management.
• Strong executive communication and stakeholder management skills.
• Experience working within regulated financial institutions.
• Familiarity with FFIEC guidance, operational resilience, risk management, and infrastructure governance practices.
• Experience utilizing Power BI, Tableau, or similar platforms to develop executive delivery dashboards.
• Proven ability to drive organizational change and Agile maturity improvements.

• Certified Scrum Master (CSM)
• SAFe Program Consultant (SPC)
• SAFe Agilist (SA)
• PMI-ACP
• Certified Agile Coach
• ITIL Foundation or higher

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at