HR Systems Analyst

HR Benefits Systems Analyst

Greensboro, NC

Pay: $40.00 - $45.00 per hour

26-09475

• Serve as the subject matter expert for Benefits systems, ensuring system functionality, data integrity, and alignment with business needs.
• Coordinate and support system-related activities across the HR and Benefits community.
• Maintain accurate Benefits data, system configurations, integrations, and vendor interfaces.
• Manage vendor file feeds, review discrepancy reports, and coordinate timely corrections.
• Provide system reporting and data to support Benefits and HR business needs.
• Partner with HR, Payroll, IT, vendors, and other stakeholders to resolve data and system issues.

• Resolve system issues, identify root causes, and determine appropriate actions and communications.
• Serve as the link between business users, IT Services, HR Services, and vendors to facilitate effective issue resolution.
• Assess technical and business impacts of system issues and recommend appropriate solutions.
• Escalate complex issues appropriately while maintaining ownership through resolution.
• Provide timely and effective support to HR Services, Benefits, Payroll, and other system users.

• Actively participate in Benefits, HR, Payroll, and system-related projects and initiatives.
• Support system enhancements and implementations from requirements through testing and deployment.
• Develop and execute user acceptance testing to validate system functionality and data integrity.
• Coordinate with IT, vendors, and business stakeholders to identify and resolve implementation issues.
• Support change activities and ensure systems are ready for business use.

• Identify opportunities to simplify, automate, and improve Benefits processes and system functionality.
• Evaluate potential improvements for technical feasibility, business suitability, and user impact.
• Develop proposals and recommendations for process, system, and delivery improvements.
• Identify opportunities to eliminate waste, improve efficiency, and enhance the user experience.
• Support ongoing optimization of Benefits systems, processes, and data management practices.

• Develop and maintain system and process documentation for supported areas.
• Provide agreed-upon ad hoc and recurring Benefits system reporting.
• Develop and deliver training and guidance to system users.
• Communicate system changes, processes, and requirements clearly to the user community.
• Promote effective system utilization, knowledge sharing, and consistent processes.

• Strong Benefits systems and HRIS knowledge
• Excellent analytical, data analysis, and problem-solving skills
• Strong understanding of HR and Benefits processes and data
• Ability to troubleshoot complex technical and business issues
• Strong data integrity, data manipulation, and reporting skills
• Ability to assess technical solutions and business requirements
• Strong communication and stakeholder management skills
• Ability to collaborate effectively with HR, IT, Payroll, vendors, and end users
• Strong customer service orientation and ability to build trust
• Strong ownership, judgment, and ability to appropriately elevate issues
• High attention to detail and commitment to data accuracy
• Strong organization and time management skills
• Process improvement and automation mindset
• Ability to manage multiple priorities and projects
• High level of integrity, credibility, and professionalism
• Support HR Shared Services and HRIS environments as well as vendor interfaces
• System testing, data analysis, and process improvement
• Proficiency with Microsoft Office, particularly Excel, and HRIS/Benefits systems such as Successfactors/SAP, and ADP

• Bachelor's degree in Human Resources or related field
• 5+ years of relevant experience supporting HR, Compensation, Benefits administration systems, Payroll, or related systems

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