IT Support Specialist

Emerge Ortho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, we are seeking an IT Support Specialist to join our team in the Triad region. Your home base will be our Northline Avenue office, but you'll enjoy a dynamic workday as you travel between multiple offices across the region - gaining exposure to diverse teams and expanding your impact.

The IT Support Specialist provides both remote and on-site technical support to providers and other staff members. This role serves as the first point of contact for IT-related issues, offering customer service-focused assistance to resolve technical problems, manage user access across systems, maintain IT asset records, and support procurement processes. The specialist has a critical role in cybersecurity monitoring, incident response, and compliance support.

The specialist promotes efficient utilization of resources while maintaining a high level of customer satisfaction.

• Hiring Immediate
  - Start your new role without delay and make an immediate impact
• High Visibility and Direct Impact
  - Work on projects that stand out and drive real results
• Broad Technical Exposure
  - Gain hands‑on experience with diverse technologies and systems

Are you a tech‑savvy professional with strong problem-solving skills and a passion for keeping systems running smoothly? If you excel at troubleshooting, coordinating IT support, and ensuring seamless technology experiences for teams, we want you on our team! Step into a role where your expertise drives efficiency and innovation -

• 2-year AAS degree in Information Technology, or the equivalent
• Minimum of one year of experience in providing IT Service Desk or Help Desk support
• Skill in analyzing, diagnosing, and resolving software and hardware problems and their interrelationships with available tools (e.g., personal computer and peripherals, network equipment, communications equipment, etc.)
• Strong communication skills, both written and verbal, to effectively assist users remotely
• Experience in a medical office environment is preferred
• Ability to adapt to rapidly developing and changing technology
• Ability to work in a fast-paced environment and prioritize multiple tasks and demands
• Strong organizational skills
  
  Ability to maintain composure when confronted with stressful situations
• Excellent interpersonal and communication skills

• Interface with providers and staff members to troubleshoot hardware and software problems
• Create, update, and deactivate user accounts for onboarding, offboarding, leave of absence, departmental transfers and other reasons as needed
• Ensure access permissions align with organizational policies and security standards
• Coordinate with HR and department managers to validate access needs
• Assist in password or login problems with corporate applications and systems
• Participate in the testing and evaluation of new applications and processes
• Track and maintain IT asset records including procurement, assignment, permissions, and decommissioning
• Assist with asset audits and inventory reconciliation
• Process IT purchase orders and track invoices
• Monitor payment statuses and coordinate with vendors and finance teams
• Maintain records of IT contracts, subscriptions, and renewal timelines
• Troubleshoot network connectivity issues, including Wi‑Fi, VPN, and remote access
• Maintain accurate records of incidents, resolutions, and knowledge base articles
• Monitor systems for signs of unauthorized access, malware, or other threats.
• Participate in incident…