Licensed and Health Insurance Advisor

Join to apply for the Licensed Life and Health Insurance Advisor role at Mass Markets

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a Licensed Life and Health Insurance Specialist who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Provide information to customers about healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Keep abreast of changes in insurance regulations, healthcare policies, and market trends.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve customer concerns with their insurance policies.
• Work closely with team members and departments to ensure cohesive customer service and policy management.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

• High school diploma or GED
• Must hold a valid Healthcare Insurance License
• Previous call center experience preferred
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Excellent communication skills
• Strong organizational and interpersonal skills
• Flexible schedule and ability to multitask in a fast-paced environment
• Dependable in completing assignments and maintaining attendance

• Wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds
• Two 21" monitors
• Own headset (specific models to be recommended)

We offer competitive pay based on experience, along with benefits including paid time off, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a fun work environment.

• Office environment; largely sedentary work requiring sitting/standing for long periods
• Must be authorized to work in the country
• Willingness to undergo background/security checks and drug screening

We are committed to diversity and provide equal employment opportunities. We do not discriminate based on age, race, gender, disability, or other protected characteristics, and provide reasonable accommodations as needed.

MCI helps clients with CX and DX challenges through innovative solutions in BPO, IT services, and more. Recognized as a fast-growing company, MCI employs over 10,000 professionals across multiple locations, offering a range of tech-enabled business services.