Senior Commercial Lines Territory Manager

Penn National Insurance is seeking a Senior Commercial Lines Territory Manager to lead agency relationships, drive profitable commercial lines growth, and support underwriting strategies within an assigned territory. This role combines agency management, field underwriting, and sales leadership, including evaluating agency performance, implementing growth and profitability plans, and underwriting mid-market new business.

The Territory Manager will train and support agencies on products and systems, monitor results, recommend new agency appointments, and collaborate closely with underwriting, claims, and corporate teams. The ideal candidate brings five or more years of commercial property and casualty underwriting experience, strong communication and negotiation skills, and the ability to manage multiple priorities. A bachelor's degree and insurance designations are preferred.

Regular travel is required.

The ideal candidate is located in the Greensboro, NC area.

• Business Acumen
• Negotiation
• Results Oriented
• Time & Priority Management
• Decision Making

• Develop the agency force to pre-qualify, rate, and bind profitable commercial lines business.
• Utilize authority to assist agency partners in helping them write profitable business.
• Review new business quote requests to determine acceptability using established underwriting authority and company guidelines.
• Communicate underwriting decisions, techniques, and interpretation of policy forms and coverages with agents and company personnel regarding risk acceptability, incomplete information, etc.
• Provide feedback to the Underwriting Manager and RVP on the quality of submissions and interactions with agency personnel.
• Communicate underwriting and marketing philosophy or practices, to agents and policyholders and assist with education/training issues within agency.
• Document the underwriting files where required, including the actions taken, reasons for decisions, and any follow-up diary needed.
• Develop professional working relationships with agents, regional underwriting and claim teams and corporate departments.
• Conduct thorough evaluation of all prospective agents and submit written recommendation to Regional Vice President.
• Visits agencies to discuss underwriting matters, assist in the development of new business to strengthen agency relations.
• Keeps two-way communication between agent and company continuously open and viable.
• Drives profitable new business growth.
• Monitors agency results and follows up with agent as to growth and compliance with company’s initiatives, procedures and policies.
• Stays alert for and shares industry information, new ideas, products, or changes in other carrier philosophies that could positively or adversely affect Penn National Insurance with appropriate colleagues.
• Utilizes authority to make consistent underwriting decisions, adhere to company acceptability and pricing philosophies, and promote ease of doing business initiatives with Penn National Insurance.

• Profiles commercial lines book of business to assist in profitability analysis.
• Develops and implements effective agency profitability plans when warranted.
• Monitors agency results and follows up with agent as to profitability and compliance with company’s initiatives, procedures and policies.
• Facilitate agency reviews with other team members to review agent’s performance as compared to established goals and implement corrective actions as needed.
• Develop and implement agency action plans to achieve profitability.
• Establishes appropriate account pricing in accordance with established underwriting authority and company guidelines.
• Order and/or analyze loss control reports, financial reports, MVR’s, and other underwriting reports.
• Evaluate the need for and secure appropriate facultative reinsurance in accordance with established company guidelines.
• Contribute to the development of company underwriting policy, procedures, and guidelines to assure they reflect current market conditions and contribute to the attainment of Division goals.

• Provide training to agency plant on programs, products,…