VP, Americas Customer Service, Planning Logistics

WHO WE ARE

ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.

ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.

We are not afraid to seize opportunities and make things happen - both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.

What You Will Do

- JOB SUMMARY

Acts as the face of the America's Supply Chain Strategy &Transformation agenda, sets the tone, spurs enthusiasm, and challenges current wisdom. Provides inspirational and motivational leadership to all stakeholders, to execute on the vision and strategy for growth, operational excellence, and focus on quality with a consumer-first mindset. Responsible for the strategic design and implementation of initiatives to support the Company's broader business objectives.

Drive initiatives to enhance the overall supply chain performance and ensure high levels of customer satisfaction. Provide strategic vision and thought leadership in best practices to strike the right balance between short-term improvement and long-term value, ensuring stakeholders deliver results per the program roadmap and with suitably high ambition.

- WHAT YOU WILL DO

(This list is not exhaustive and may be supplemented as necessary by the Company)

• Develop and drive the overall strategy for customer service, planning, and logistics.
• Integrate and align these functions to support the Company's broader business objectives.
• Collaborate with cross functional teams to integrate and align planning, customer service, and logistics functions.
• Develop and implement strategies to enhance customer satisfaction and operational efficiency. Lead customer service operations, ensuring high levels of customer satisfaction.
• Collaborate with other areas to develop organization-wide initiatives to proactively inform and educate customers.
• Develop improvement plans in response to customer concerns or complaints.
• Promote alignment by understanding and communicating customer needs and requirements throughout the organization.
• Responsible for management of all logistics operations, including transportation, warehousing, and distribution.
• Drive strategic initiatives to enhance overall supply chain performance and customer satisfaction.
• Provide significant input to the Company's overall supply chain strategy, consistent with Global initiatives and best practices.
• Lead entire supply chain function, including demand forecasting and production planning.
• Focus resources on continuous improvement of the movement of materials through various production processes and establish key performance metrics and benchmarks relating to supply chain planning/forecasting to measure actual performance against goals on a regular basis.

Qualifications

- REQUIRED

MINIMUM QUALIFICATIONS:

Education and Experience

• Bachelor's degree in supply chain management, Business Administration, or a related field of study
• 15+ years of progressive experience in supply chain management, customer service, logistics, or related field
• 10+ years of experience in a senior leadership role overseeing multiple functions such as planning, customer service, and logistics
• Proven track record of managing complex, global supply chain operations in a large, multinational company

Knowledge of:

• Advanced proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams
• Best in class workflow management practices and thought leadership
• Leading effective process design, change to workflow and transformation within a dynamic, fast paced environment
• Supply chain management software and…