Detail Specialist

Detail Specialist – UNC Greensboro

Requisition Number: S3053

Position Numbers: 014290, 13657, 3550, 3493, 11071, 11090

Position Classification

Title:

Building & Environmental Tech

Functional

Title:

Detail Specialist

Position Type: Administration - Staff

University: UNC Greensboro, North Carolina

Primary Purpose Of The Organizational Unit: Facilities Operations has the responsibility of providing a wide range of services to all administrative departments, student programs, and all academic schools and departments. Services include all aspects of corrective and preventive maintenance, operations, grounds maintenance, housekeeping, utility infrastructure maintenance and operations, business operations, safety, regulatory compliance, project management, and renovations. These duties are conducted for a campus consisting of over 100 buildings totaling 6 million gross square feet on over 275 acres.

The position is responsible for general and detail cleaning in academic, administrative, and performance buildings on campus. The position also completes floor care, has good customer service skills, and completes other special projects such as furniture supply moves within the academic buildings on campus. Supervisor may assign other job‑related duties not specifically listed under essential tasks.

Time allocation: General and Detail Cleaning – 60%;
Customer Service – 10%;
Floor Care – 15%;
Special Projects – 15%.

• General and Detail Cleaning
  • Cleaning Responsibilities:
    Expected to perform general and detail cleaning in private and public areas to include (but not limited to) hallways, stairwells, elevators, restrooms/locker rooms, entrance areas, lobbies, gymnasiums, classrooms, lounges, auditoriums, dressing rooms, offices, suites, housekeeping areas and other areas per the assigned cleaning routine or as assigned by supervision.
  • Daily Maintenance Responsibilities:
    Tend to public areas per assigned routine or as directed. This includes restocking supplies and removing trash from restrooms, breakrooms, hallways, lounge areas and other areas as assigned. Also maintains floor areas in public spaces multiple time throughout assigned work hours.
• Customer Service
  • Strives to improve level of customer satisfaction and provides a service that meets both internal and external customers’ expectations on a routine basis.
  • Handles routine inquiries and advises supervisor of complaints from customer.
  • Whenever possible, assists supervisor with resolution of problem.
  • Demonstrates professional and positive interactions with customers daily.
• Floor Care
  • Carpeted Floor Areas:
    Perform daily floor care tasks as assigned such as vacuuming and stain prevention. Perform periodic floor care tasks to include, but not limited extraction, bonneting and other processes deemed necessary or assigned by supervision.
  • Hard Surface Floor Areas:
    • Dust mops daily and mops as scheduled to remove excess dirt and to preserve finish. Cleans baseboards regularly or as scheduled by supervisor. Use of labor saving equipment (scrubbers) is required if the equipment is available.
    • Performs periodic floor maintenance such as stripping, top scrubbing, refinishing, and other related tasks as assigned by supervision.
  • Safety:
    Understands notifies and reports safety hazards and corrective actions that must be taken regarding the accident, as required by OSHA.
  • Training:
    Completes professional development instruction each fiscal year as directed.
  • Sustainability:
    Correctly utilizes recycling receptacles as instructed by OWRR to assist in UNCG’s commitment to sustainability as a core value of institutional operations.
• Special Projects/Additional Duties
  • Moves:
    Coordinates with customer and communicates with supervision to ensure customer satisfaction. Utilizes departmental labor‑saving equipment to ensure safe and effective transportation of university property.
  • Event Coverage/Weekend Projects:
    Coordinates with supervisor for directions and expectations, and other duties as assigned by supervision and/or event staff.
  • Exterior Building Projects:
    Responsible for outside areas (including porches) up to 25 feet from any building entrance. This includes…