Sales Support Specialist II

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Regular or Temporary:
Regular.

Language Fluency:
English (Required).

Work Shift:

1st shift (United States of America).

The Sales Support Specialist II position serves as a senior resource within the Originations Program Execution team, performing complex duties while providing guidance and mentorship to ensure team success. In addition to managing reports and controls, managing and monitoring initiatives, and driving innovative strategies to enhance Mortgage Originations performance, this role supports the Originations Program Execution team when needed by reviewing creative content and offering strategic input.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Leads or coordinates project planning activities for large, complex projects to devise a feasible plan that achieves the goals and objectives of the project and is aligned with the business strategy.
• Defines problems and scope parameters, organizes project teams, assigns individual responsibilities, develops project schedules and milestones, identifies structures of authority and processes for decision making, and determines resource requirements.
• Understands and articulates the expectations for the project deliverable/s and ensures shared understanding within the team.
• Establishes and maintains relationships with all stakeholders and manages resources throughout the entire project.
• Measures project performance using appropriate systems, tools and techniques.
• Reports on the status of projects including key performance indicators (KPIs), cost, timing, and staffing.
• Troubleshoots and manages activities to ensure adherence to internal and external quality standards.
• Performs risk management to minimize project risks.
• Identifies/resolves obstacles to completing project on time and within budget.
• Recommends schedule changes, cost adjustments or resource additions when necessary.
• Uses appropriate verification techniques to manage changes in project scope, schedule, and cost.
• Creates and maintains comprehensive project documentation.
• Identifies and resolves difficult complex issues, reports and escalates to management as needed.
• Serves as an individual contributor with responsibility in a professional or technical discipline or specialty, but may manage two or fewer employees.
• Potentially directs the work, coaches or reviews the work of lower level professionals.

Required Qualifications:

• Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience.
• 5-7 years progressive related experience in either a consulting, project management or process improvement related role.
• Expert-level understanding of project management framework and methodologies.
• Highly developed skills and experience in developing and implementing processes, standards and operational plans that will have an impact on the achievement of functional results.
• Proven leadership in the implementation of complex projects, issue resolution, communication, interpersonal and negotiation skills.
• The ability to communicate with and influence others, conduct difficult negotiations and manage to stringent timelines for project deliverables.
• Expert-level cost and risk management skills.
• Demonstrated advanced understanding of business and technology organization, resources, priorities, needs and policies.
• Proven ability to make decisions under pressure and bring clarity to…