Regional Operations Manager – Final Mile

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry.

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This position is responsible for supporting the overall financial and quality performance of multiple operational locations within an assigned Region, including Client performance requirements. This position manages and supports a regional group of operations leaders and their teams, including recruiting and development of staff.

• Lead the operational managers and support their overall performance to include:
  Supporting development of their teams;
  Identify high performing team members addressing next steps as needed;
  Coach, motivate and reward appropriately;
  Perform annual evaluations;
  Address under performance through corrective actions.
• Establish and enforce roles and responsibilities in each assigned location to drive efficiency and customer satisfaction scores.
• Establish and enforce policies, procedures and protocols to drive operational effectiveness and ensure adherence across operations and the company.
• Provide oversight and guidance regarding the selection of independent contractors/drive teams to assist in meeting capacity needs.
• Assist in the development of the business plan needs for each location for annualized equipment, vehicle, and staffing needs for budgetary establishment purposes.
• Exhibits active involvement in learning and reviewing P&L performance ensuring decisions and practices coincide with budgetary goals.
• Actively review key performance measurements and ensure process improvement strategies are identified and incorporated.
• Engages with clients in weekly, monthly, and quarterly business reviews for your assigned markets.
• Conduct meetings with reporting leaders to improve team and contractor quality metrics.
• Assist and support Leaders in achieving Safety and Quality requirements, engaging and connecting with across teams as needed.
• Establish effective communication and relationships with customers and clients to ensure performance measurements and goals are understood and achieved.
• Review claims activity within Region and perform root cause analysis to determine corrective actions and minimize future risk.
• Works with leadership to design and implement strategies to improve overall performance per client scorecard and address customer escalations.
• Leads cross functional partnership across multiple levels/departments within the organization to define and implement best practices and achieve overall success within the operations.
• Ensures appropriate support is provided in varying areas of operations that may be needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma, GED, or equivalent required. Four (4) year college degree in Business, Supply Chain Logistics, or related field preferred. Minimum of seven (7) years’ experience in the transportation, logistics, or related industry required. Must have prior experience managing teams across multiple geographic locations. Previous experience managing a budget required.

Must be able to travel up to 50% of the time within the United States.

Thorough knowledge of Microsoft Excel, Outlook, and Word. Operates with a customer service mentality. Ability…