Hub operations Manager

This Operations Manager directs activities in conjunction with the enterprise and market operating plans that drive performance and execution of Cityblock care and clinical models across clinical care operations. The role provides oversight and accountability for operations adhering to established policies and procedures and safe and compliant care delivery within markets. The manager ensures clinical / medical practice teams are executing Cityblock practice management and clinical operations model across all modalities of care.

• Leads and manages a team of operational professionals, providing guidance, mentorship, and fostering a culture of excellence.
• Facilitates communication across central teams, market leadership care teams and clinical teams.
• Ensures all licensure for all clinical support personnel is up to date and schedules bi-annual competencies for medical assistants and nurses.
• Oversees schedules for the clinical and operations teams to ensure all time off and meetings are coordinated to provide our members appropriate access to care.
• Analyzes and elevates any areas of opportunity in operational workflows to market leadership and implements best practices to streamline workflows and improve resource utilization.
• Ensures quality assurance measures for compliance with healthcare regulations and organizational standards are implemented and adhered to with assigned modality or hub.
• Manages budgets for operational activities, ensuring financial sustainability and resource optimization.
• Oversees all service recovery operations for care and clinical teams for member experience surveys.
• Manages relationships with external vendors and service providers to optimize operational support.

• 4+ experience in healthcare operations, with a focus on strategic planning and process optimization.
• In-depth knowledge of healthcare industry regulations, compliance requirements, and quality assurance. 1+ years management experience.