Telephone Nurse Triage - Atrium Health Wake Neurosurgery On-Site

Department: 02405 WFBMG Wake Forest Health Network:
Greensboro Church Street - Surgery:
Neurosurgery

Status: Full time

Hours Per Week: 40

Schedule Details/Additional Information: various

Pay Range: $35.50 - $53.25

Education / Experience: Graduation from an accredited School of Nursing with two years of acute care experience required. BSN preferred. Prefer acute care experience within the last 10 years. Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.

Licensure, Certification, and/or Registration: Current license as a Registered Nurse (RN) in the applicable state and Basic Cardiac Life Support (BCLS) certification required. Licensure in other states as required by law or client contract. Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment, Recognition and Stabilization (PEARS) may be required within one year in select areas.

• Provide patient/family centered care, acting as partner and adviser, assisting and supporting patients and families to manage their health care, respecting their culture and values, individual needs, health goals and treatment preferences.
• Apply critical reasoning and astute clinical judgment to expedite appropriate care and treatment, especially when patients present with complex problems or potentially life‑threatening conditions. Assess through the use of telecommunication technologies (telephone, fax, email, internet, or patient portal).
• Ensure proper scheduling and follow‑up on test results for providers. Use active listening skills, approved protocols, and evidence‑based practice in explaining test results and medications to patients.
• Apply the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations for the patients entrusted to care.
• Participate in own professional development by maintaining required competencies, identifying learning needs, and seeking appropriate assistance or educational offerings. Demonstrate participation in shared governance, adherence to standards of care, peer review, and promotion of leadership and clinical excellence.
• Focus on patient safety and quality of nursing care by applying appropriate interventions, conducting health education, promoting patient advocacy, coordinating services, and evaluating outcomes.
• Maintain knowledge of care teams for coordination of patient care, self‑management, population management, and communication skill.
• Adapt personal communication style to meet the needs of patients in diverse backgrounds.
• Demonstrate exceptional assessment, critical thinking, and customer service skills.
• Perform other related duties incidental to the work described herein.

• Ability to assess nursing needs of acute and chronically ill patients through technology methods.
• Ability to seek out resources independently and work collaboratively.
• Ability to establish and maintain effective working relationships.
• Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others.
• Ability to teach patients and families in accordance with the nursing plan of care.
• Ability to use the computer and learn new software programs.
• Ability to document and communicate pertinent information using computer and/or paper documentation tools.

Typical clinic setting.

Physical Requirements:

Standing, walking, sitting, bending, reaching with arms, finger and hand dexterity, talking, hearing, seeing. Lifting, carrying, pushing, and pulling as needed up to 20 lbs, 50 lbs, and 100 lbs.

Compensation

• Base compensation within the listed pay range based on qualifications, skills, experience, and training.
• Premium pay such as shift, on call, and more based on role.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

Benefits and more

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.