Key Account Manager

ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.

ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.

We are not afraid to seize opportunities and make things happen - both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.

- JOB SUMMARY

Leads the company’s representation at the field level (internal and external) related to assigned chain retail and wholesale accounts and are responsible for compression calling to senior leadership across retail that includes the development of strategic relations, business plans and execution impacting performance across all the accounts in the respective divisions and retail zones. Function as the face of the company with pre-set wholesaler division customers and Retail Field Operations senior leadership teams to oversee and manage activities that create a sustainable competitive advantage for the company.

- WHAT YOU WILL DO

(This list is not exhaustive and may be supplemented as necessary by the Company)

Delivers across multiple fronts inclusive of consumer insights, marketing, industry relations, regulations, issues / problem solving, selling, and category management.

Use judgment, skill, and discretion to lead and develop collaborative / strategic partnership with customers.

Ownership for Wholesale Divisions (allocated within scope of role) inclusive of trade shows, STM tracking and performance, return management, residual inventory management, retailer distribution requests, bi-monthly business review, presentations to Wholesaler Sales Teams, and communication to divisions of new item introductions.

Directs line of communication and point of contact for items inclusive of delivery tracking, payment information sourcing, return management process within portal, repack carton management and return supply management.

Penetrate, partner with, and manage relationships and form a strong partnership with customer senior management (Chain and Wholesale) representing "One Company" across the designated business units.

Identifies and pursue incremental opportunities to shape the customer’s current and future business practices to grow the company’s brand share while strengthening the company as a preferred vendor partner. Collaborate with key functional stakeholders (Commercial Finance, Customer Service, Regulatory) on key matters pertaining to their assigned strategic customers.

Negotiates, sells, and maintains effective retail partnership agreements in specific chain retail stores and wholesale accounts. Deploys retail execution guidelines and key objectives to retail selling organizations to maximize in-store sales results.

Develops, compares, and evaluates selling plans that resonate with local retailer customers that encompass all product categories. Interact with area management and leaders regarding all aspects of the customer business plans and address key issues and opportunities.

Collaborates with area/region/division resources to identify sales opportunities that can be acted upon to drive sales performance. Maximize effectiveness of all chain merchandising fixtures/displays…