Security Guard​/Greeter- AQM60034903

Agency Dept of Natural and Cultural Resources Division Aquariums

Job Classification Title Security Guard (S)

Position Number

Grade NC01

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program.

The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina.

The North Carolina Aquariums at Fort Fisher is seeking a dynamic, efficient, and enthusiastic individual to join our team as a Security Guard/Greeter. This position reports to the Visitor/Member Services Coordinator and is a member of the Visitor Services Team. The person in this position will work closely with the Security Coordinator and other security and visitor services staff. The Aquarium is currently undergoing a 30-month major expansion and renovation project.

The successful candidate will help support daily safety procedures at the North Carolina Aquarium at Fort Fisher.

• Ensuring the safety and security of all staff and visitors, the Aquarium facility, exhibits, displays, and work areas.
• Provides front-line customer services to all visitors; greets school and bus tour groups, assists with parking and unloading of groups, provides information and assistance to visitors.
• Handles visitor complaints and problems.
• Identifies safety issues, maintains visitor accident log, investigates visitor accidents and injuries.
• Opens and secures building at the beginning and end of each day.
• Provides presence in all areas of the Aquarium and grounds. Provides special events and after-hours facility rental security.
• This person must have experience working with the general public and have excellent customer service skills.

• Working knowledge with the use of a two-way communication system and/or security surveillance system.
• Must be CPR and First Aid Certified or have the ability to obtain certification for employment.
• Working knowledge of standard safety and security operations at a customer service-oriented facility.
• Working knowledge of documenting standard methods of handling and reporting emergencies.
• Must have security experience.
• One year of safety and security experience at an AZA accredited zoo or aquarium.

• Weekend, evening, and holiday work will be required.
• Must meet DNCR Fleet Safety Guidelines and have ability to obtain and maintain a valid driver's license issued from within the United States or be able to obtain one within 90 days of employment.
• Must be able to lift 50 lbs.
• Ability to pull/push table carts.
• Recommended candidate will be subject to a background check prior to hiring.

$31,200 - $39,051

A sign-on bonus of $1000 is being offered for eligible candidates. The Sign on bonus is contingent upon the passing of the FY 25-26 budget and it has been certified. See eligibility at (Use the "Apply for this Job" box below).
* Payout contingent on funding availability*

This position is located at: 900 Loggerhead Rd Kure Beach, NC 28449

High school or General Educational Development (GED) diploma; OR an equivalent combination of education and experience. May require the ability to complete emergency medical technician (EMT) training and meet re-certification standards as required.

The North Carolina Aquarium at Fort Fisher, 20 miles south of Wilmington, NC, in Kure Beach, overlooks the…