Field Service Supervisor

Job Details

Job Location:

NC Greensboro
- Greensboro, NC 27409 Position Type:
Full Time Salary Range: $32.00 - $35.00 Hourly Job Category:
Installation
- Maint
- Repair The Field Service Supervisor is a working field leader who supports the safe, high-quality delivery of service toCIS customers. You will provide daily leadership to Service Technicians while actively performing technical service work — calibration, preventative maintenance, troubleshooting, repair, and installation of industrial weighing equipment — ensuring every job is completed safely, efficiently, and in accordance with CIS operational standards. Working closely with the Area Operations Leader, you drive daily execution, support technician development,reinforce service quality, and help deliver exceptional customer experience.

This role is the primary field leadership resource for technicians and an important step in the CIS operations leadership career path. When thisrole is working well, technicians are supported, coached, and held accountable; service quality is consistently high; and customers trust the work CIS delivers — because Confidence Starts Here

• Safety Leadership
  • Promote and reinforce a safety-first culture through leadership by example.
  • Ensure technicians comply with all company safety policies, customer requirements, and regulatory standards.
  • Conduct field observations, identify hazards, and implement appropriate risk controls.
  • Support incident investigations and corrective actions.
  • Ensure required PPE, tools, and equipment are properly used and maintained.
• Field Service Execution
  • Perform calibration, preventative maintenance, troubleshooting, repair, inspection, and installation of industrial weighing equipment and related systems.
  • Work alongside technicians to support complex jobs and ensure efficient service delivery.
  • Provide technical leadership and assist with difficult troubleshooting.
  • Ensure technicians arrive prepared with proper tools, documentation, and equipment.
• Team Leadership & Development
  • Lead and support Service Technicians in daily field operations.
  • Coach technicians on technical skills, safety practices, customer interactions, and company expectations.
  • Support onboarding, training, certifications, and technician development.
  • Reinforce accountability for productivity, quality, professionalism, and attendance
  • Provide regular performance feedback and development recommendations to the Area Operations Leader.
  • Promote teamwork and a positive culture built around the CIS Core Values.
• Daily Operations
  • Support daily execution of preventive maintenance, break/fix service, emergency response, and installation work.
  • Own and maintain the branch service schedule, assigning and adjusting technician jobs to meet customer commitments and business priorities.
  • Assist with technician coordination and schedule execution to meet customer commitments.
  • Monitor workload and communicate resource needs to the Area Operations Leader.
  • Ensure work orders are completed accurately and submitted timely.
  • Verify service notes, labor reporting, compliance documentation, and customer signatures are complete.
• Customer Experience
  • Develop and maintain strong customer relationships.
  • Communicate professionally regarding work scope, progress, and completion.
  • Assist in resolving customer concerns and elevate issues when appropriate.
  • Identify opportunities for equipment upgrades, repairs, preventative maintenance, and additional services,communicating opportunities to the Area Operations Leader and Sales team.
• Quality & Compliance
  • Ensure service work meets CIS quality standards and customer expectations.
  • Verify compliance with applicable weights and measures requirements, customer specifications, and regulatory standards.
  • Support continuous…