SUCCESS COACH (53384

Summary

Responsible for case management and service coordination of post permanency services through direct facilitation of Success Coach services to youth and families who have achieved permanency through adoption, reunification, custody or guardianship. Success will be accomplished by increasing placement stability, decreasing reentries into foster care, promoting positive well‑being of youth who have experience foster care and maintaining fidelity to the model.

• Engagement, Assessment and Goal Planning – recruit families, conduct comprehensive assessment and develop goal plans addressing placement stability, caregiver self‑efficacy and child/family well‑being.
• In‑home Services and Crisis Intervention – provide case management, skill‑building, crisis support including 24/7 availability to families.
• Skill Building, Reinforcement and Crisis Prevention / Intervention – individualized coaching and parenting behavior modeling during home visits.
• Service Coordination – advocate for family needs, facilitate community partnerships and maintain relationships with resources and informal supports.
• Documentation – complete timely, comprehensive records per agency policy while maintaining confidentiality.
• Event Planning – coordinate family or professional events throughout the year.
• Training & Presentation – assist with replication, training, workshops, group events and presentations as needed.
• Team Participation – attend individual and team meetings regularly.
• Travel – provide in‑home services regularly in compliance with program model.
• Professional Development – stay current on child welfare literature, best‑practice models and attend relevant trainings.
• Other duties – react to change productively and handle additional responsibilities as assigned.

• Display sensitivity to the service population’s cultural and socioeconomic characteristics.
• Demonstrate the CHS Mission, Vision, and Values in the performance of all job duties.
• Adhere to Social Work Codes of Ethics or the applicable licensure/credentialing code and comply with professional standards of the Child Welfare League.
• Develop a strong knowledge base and stay current on job‑related issues and trends.
• Participate actively in departmental meetings, training, and education, as well as the quality process.
• Comply with CHS’s code of conduct, policies, procedures, and other obligations.
• Perform other duties related to department goals and projects as needed.

• Bachelor’s degree from an accredited school of social work and 1 year of social work experience.
• Bachelor’s degree in a human services field and 2 years of social work experience.
• Bachelor’s degree in a non‑human services field and 3 years of social work experience.

• Case Management, Child Welfare System, Adoption & Foster Care.
• Understanding of the impact and effects of childhood trauma.
• Understanding of the child welfare continuum, including child maltreatment, foster care, and adoption.
• Understanding of adoption‑related dynamics and challenges.

• Adhere to Social Work Code of Ethics or the applicable licensure/credentialing code and comply with professional standards of the Child Welfare League.
• Display sensitivity to the service population’s cultural and socioeconomic characteristics.
• Perform other duties related to department goals and projects as needed.
• Demonstrate strong organizational skills.
• Strong working knowledge of child welfare service systems for youth and young adults and an ability to bring together and collaborate with diverse community partners.
• Maintain a valid North Carolina driver's license, adequate auto insurance, and have access to an operating vehicle to attend to CHS business.

This position is a salary exempt job that will require some weekends, evening work, and the standard scheduled week. The ability to work flexible hours is required to meet business needs. If working remotely, you will be required to be available by telephone and email during specified hours as required. Frequent travel is required to conduct business‑related activities.