Delivery Supervisor

Job Details:

Job Location:

Caffey Legal Address - Greensboro, NC 27409, Position Type:
Full Time, Salary Range: $61,025.31 - $82,563.65 Salary, SUMMARY

The primary responsibilities of the Delivery Supervisor are to train, direct and supervise assigned route drivers. The Delivery Supervisor will also use problem-solving skills to handle delivery issues and customer complaints when they arise, as well as promote and exemplify a safe work environment at all times.

• Assist Delivery Manager in interviewing and selecting potential candidates for open positions.
• Provide on-the-job training for Delivery Drivers on assigned routes.
• Handle any employee discipline or performance issues according to company policy, maintaining proper documentation.
• Work with personnel regarding the implementation of changes in procedures and systems.
• Assign job tasks to team according to route delivery schedules.
• Work with customers to ensure the timely delivery of products.
• Fill-in and cover routes when regular drivers are out due to vacations or other absences. Drive trucks to deliver and unload products when necessary.
• Understand delivery systems regarding routing, time-stops, and driver check-in or check-out activities.
• Responsible for compliance with the company's Product Freshness Policy.
• Follow-up on all customer complaints in assigned accounts to ensure problems are resolved to prevent recurrence.
• Maintain safe driving record and comply with company driving policy.
• Assist in the training process of all Delivery Drivers/Driver Trainees.
• Is familiar with and certified to use all types of delivery equipment, pallet jacks, docks and dock-levers, trucks, and trailers per company and OSHA standards.
• Understand warehouse activities regarding driver check-in or check-out, code-dating and truck loading.
• Attend all company meetings as required.
• Work with sales department to accomplish market visits/work-with activities.
• Follow the On Boarding training schedule when assisting Trainers
• Maintain proper communication with all personnel and customers
• Adhere to dress code, including safety “non-negotiables”.
• Obey all federal, state, and local laws.
• Perform other duties as assigned.

• Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.
• Technical Skills – Strives to continuously build knowledge and skills;
  Shares expertise with others.
• Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.
• Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.
• Change Management – Communicates changes effectively; monitors transition and evaluates results.
• Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others.
• Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; continually works to improve supervisory skills.
• Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Cost Consciousness – Works within approved budget; contributes to profits and revenue.
• Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside…