Delivery Supervisor

SUMMARY The primary responsibilities of the Delivery Supervisor are to train, direct and supervise assigned route drivers. The Delivery Supervisor will also use problem-solving skills to handle delivery issues and customer complaints when they arise, as well as promote and exemplify a safe work environment at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assist Delivery Manager in interviewing and selecting potential candidates for open positions.

Provide on-the-job training for Delivery Drivers on assigned routes.

Handle any employee discipline or performance issues according to company policy, maintaining proper documentation.

Work with personnel regarding the implementation of changes in procedures and systems.

Assign job tasks to team according to route delivery schedules.

Work with customers to ensure the timely delivery of products.

Fill-in and cover routes when regular drivers are out due to vacations or other absences. Drive trucks to deliver and unload products when necessary.

Understand delivery systems regarding routing, time-stops, and driver check-in or check-out activities.

Responsible for compliance with the company's Product Freshness Policy.

Follow-up on all customer complaints in assigned accounts to ensure problems are resolved to prevent recurrence.

Maintain safe driving record and comply with company driving policy.

Assist in the training process of all Delivery Drivers/Driver Trainees.

Is familiar with and certified to use all types of delivery equipment, pallet jacks, docks and dock-levers, trucks, and trailers per company and OSHA standards.

Understand warehouse activities regarding driver check-in or check-out, code-dating and truck loading.

Attend all company meetings as required.

Work with sales department to accomplish market visits/work-with activities.

Follow the On Boarding training schedule when assisting Trainers Maintain proper communication with all personnel and customers

Adhere to dress code, including safety “non-negotiables”.Obey all federal, state, and local laws.

Perform other duties as assigned.

COMPETENCIES REQUIRED Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.

Technical Skills – Strives to continuously build knowledge and skills;
Shares expertise with others.

Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.

Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.

Change Management – Communicates changes effectively; monitors transition and evaluates results.

Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others.

Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; continually works to improve supervisory skills.

Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.

Cost Consciousness – Works within approved budget; contributes to profits and revenue.

Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities.

Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions.

Motivation – Sets and achieves…