It Support Technician

Join the Team at Decatur County Memorial Hospital

At Decatur County Memorial Hospital (DCMH), we are more than a healthcare provider—we are a trusted community partner committed to improving the health and well‑being of the individuals and families we serve. As a critical access hospital, DCMH combines high‑quality patient care, advanced medical services, and a compassionate, patient‑centered approach in a welcoming rural healthcare environment.

Our team is made up of dedicated professionals who are passionate about making a difference every day. We foster a culture of collaboration, respect, integrity, and continuous improvement, where employees are empowered to grow professionally while contributing to exceptional patient outcomes. DCMH offers competitive compensation and benefits, opportunities for professional development, and a supportive workplace that values each team member’s contributions.

DCMH offers more than just a job—we offer a rewarding career and a supportive workplace culture. Employees enjoy competitive pay, comprehensive health and wellness benefits, generous paid time off, retirement savings opportunities, professional development support, and a variety of additional benefits designed to help you achieve your personal and professional goals. We are committed to creating an environment where team members feel valued, supported, and empowered to grow.

If you are seeking a rewarding career with an organization that is committed to excellence, innovation, and service, we invite you to explore opportunities with Decatur County Memorial Hospital and become part of a team that is making a meaningful impact in our community.

Reports To

Local travel between the hospital and other DCMH facilities, clinics, and off‑site locations as needed to provide technical support and services.

None

Full‑time days, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Participates in the IT department on‑call rotation to provide support during evenings, weekends, holidays, or other off‑hours as assigned.

Must be available to respond to urgent technology‑related issues when scheduled for on‑call coverage.

Work schedule may be adjusted as needed to meet operational and business requirements.

Non‑Exempt (Hourly); eligible for overtime pay in accordance with applicable law

The IT Support Technician provides front‑line technical support and assistance to end users throughout Decatur County Memorial Hospital (DCMH). This position is responsible for the installation, configuration, maintenance, troubleshooting, and support of computer hardware, software, peripherals, and user access requests and setup. The IT Support Technician serves as a key resource for resolving technology issues, supporting system users, and ensuring the reliable operation of technology solutions that support patient care and business operations.

Under general supervision, the IT Support Technician performs assigned duties with a high degree of independence while adhering to established policies, procedures, and security standards. Work is reviewed through results achieved, quality of service provided, and user satisfaction.

High school diploma or equivalent required

Associate degree in Information Technology, Computer Science, or related field preferred

One (1) to two (2) years of information technology support experience preferred

Healthcare IT experience preferred

Experience supporting Windows‑based environments preferred

Proficient in Microsoft Office, email, and other standard computer applications, with the ability to learn and effectively use software systems required for assigned responsibilities.

Valid driver’s license required

CompTIA A+, Microsoft, Microsoft 365, or related technical certifications preferred

Additional technology certifications are advantageous.

• Knowledge of Windows operating systems, computer hardware, printers, and related technologies. Ability to troubleshoot and resolve technical problems…