Customer Service Representative - AL

Job Details

Job Location:

Butler County - Greenville, AL 36037

Salary Range: $17.85 - $23.11

CWS is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.

The Customer Service Representative will be responsible for providing exceptional service to our clients & customers and ensuring their satisfaction with our water and wastewater services.

• Respond promptly to all customer inquiries and complaints via phone, email, or in-person
• Provide accurate information about our services and processes to customers
• Maintain a positive and professional demeanor at all times, even in challenging situations
• Process service requests, receiving payments, billing inquiries, and other customer-related transactions
• Collaborate with other team members to ensure timely and efficient completion of customer requests
• Maintain detailed records of customer interactions and transactions
• Continuously seek opportunities to improve customer service processes and procedures
• Stay up-to-date with new technologies and advancements in the field of customer service

• High school diploma or equivalent
• Minimum of 2 years of experience in a customer service role
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to remain calm and professional in stressful situations
• Proficiency in using Microsoft Office Suite and other relevant software
• Good organizational and time management skills
• Ability to work independently and as part of a team