Store Manager, Retail & Store Manager

Overview

The Store Manager oversees and is responsible for the store's sales efforts in each department and supervises the store's overall operation to ensure efficiency and profitability. Enforces, conveys, and upholds the organization's policies, goals, and standards to the store's sales team to meet sales goals. Represents the company's brand in appearance, attitude, and professionalism to employees, customers, and the community. The Store Manager is knowledgeable in each product area or department in the store and is passionate about giving outstanding customer service and promoting merchandise.

• Is responsible for driving store sales and sales goals, consistently focused on company growth.
• Manage and control the assets of the company by managing their designated store.
• Directs and oversees entire sales efforts in the store. Train and mentor store associates in sales strategies and skills.
• Stay constantly informed about all aspects of the store including sales statistics, inventory, and expenses that together produce profit.
• Consults and collaborates with District Sales Manager as needed in establishing and enforcing policies, goals, and procedures.
• Directs staff to ensure all responsibilities and standards in each department are completed.
• Mentor and cultivate a team of Sales Associates, Assistant Managers, and Managers in Training.
• Carry out personnel recruiting, hiring, training, discipline, and evaluation. Manage the store's payroll and schedule to meet labor goals.
• Maintain proper security for the store. Partner with Asset Protection to prevent theft and reduce shrink.
• Communicate with the District Sales Manager and keep them informed about inventory movement. Drive inventory goals and strategies.
• Provide information and follow through on all marketing and advertising plans; stay aware of customer trends.
• Keep abreast of competition and community events to identify opportunities.
• Provide extraordinary customer service as highlighted in the customer service manual, including assisting customers during peak periods.
• Protect the company's assets and financial information by ensuring internal control procedures are effective and report potential fraud risk to management or appropriate officials.

• Manages subordinate supervisors and non-management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training. Responsible for overall direction, coordination, and evaluation of the unit.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, training, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Bachelor's degree in business or a related field or equivalent experience.
• Experience in retail, preferably in footwear and athletic apparel.
• Experience in managing and cultivating a sales team.
• 3-5 years of customer service experience; 3+ years of management experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Analytical thinker with demonstrated business acumen.
• Ability to problem solve and juggle multiple tasks and priorities.
• A strong commitment to customer service.
• Strong leadership and communication skills.

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