Retail Security Supervisor

Location

Greenville Mall – Greenville, NC

Starting at $16/hour

Full-Time

Wednesday: 4:00 PM - 12:00 AM
Friday: 8:00 AM - 4:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: 8:00 AM - 4:00 PM
Off Monday, Tuesday, and Thursday

We are seeking a Retail Security Supervisor to lead and support our on-site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership.

• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

• Supervise, coach, and support Security Officers and Shift Leads
• Manage performance, including coaching and corrective actions when needed
• Assist with hiring, training, and ongoing development of staff
• Ensure proper scheduling, coverage, and accurate timekeeping

• Oversee daily security operations and ensure compliance with post orders and company policies
• Conduct site patrols and inspections to maintain safety standards
• Ensure reports, logs, and documentation are completed accurately and on time
• Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed

• Monitor and support the use of security systems (CCTV, alarms, fire panels, access control, elevators)
• Ensure all equipment and company vehicles are maintained and functioning properly
• Maintain knowledge of emergency procedures and enforce safety protocols

• Build strong relationships with mall management, tenants, and local police/fire departments
• Communicate regularly with the Operations Manager regarding team and site performance
• Provide excellent customer service through professional interactions with all visitors

• Prior security experience with supervisory or leadership responsibilities
• Knowledge of security operations, procedures, and safety practices
• Ability to obtain and maintain required security licenses/certifications
• Strong written and verbal communication skills (report writing required)
• Ability to remain calm and professional in high-pressure situations

• Proven leadership and team management skills
• Strong customer service mindset
• Ability to multitask, stay organized, and prioritize effectively
• Comfortable using security systems and standard office equipment
• Reliable, adaptable, and detail-oriented
• Strong interpersonal skills with the ability to work across diverse groups

This is a hands-on leadership role requiring time spent both supervising staff and actively participating in security operations, including patrols and incident response.

This role requires professionalism, reliability, and adherence to all company policies and safety standards. Duties may vary based on business needs.

• High School Diploma and/or equivalent;
  Required
• Minimum 2 years prior experience in loss prevention, life safety, CCTV systems and access computer system, one year of which must be in the capacity of a supervisory position within the Security Industry.
• Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
• State Guard License is required.
• CPR and First Aid Certification a plus.

• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
• Knowledge of security operations and procedures.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to adapt changes in the external environment and organization.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

• Maintaining composure in dealing with authorities, executives, clients and the public, occasionally under conditions of urgency and in pressure…