Receptionist, Administrative​/Clerical

Have Mercy Position:
Receptionist

Position is part-time and clerical and MS Office experience is required.

The Receptionist’s primary role is to:
Provide information to callers and visitors; perform clerical work; and provide complete and accurate administrative support for Emergency Relief Specialist, Housing Case Managers, Housing Program Coordinator and Executive Director.

• Manages front desk through high quality customer service to all visitors
• Answers incoming telephone calls, retrieves messages and forwards calls and/or messages to appropriate personnel or department
• Welcomes visitors/clients, determines nature of business, and directs or announces visitors/clients to appropriate area or personnel
• Coordinates appointment calendar for staff and clients
• Works in conjunction with the Emergency Case Manager
• Maintains an adequate supply of housing applications for case managers
• Process new client applications
• Maintain supply inventory
• Manage client mail and packages
• Receive and process donations
• Other duties may be assigned

• Minimum High School Diploma.
• Background in social work, hospitality, homelessness is helpful
• Detail-oriented and a high level of organized in a must
• Preference of knowledge of people experiencing homelessness, addiction or living in poverty.
• Ability to demonstrate compassion, sensitivity, and to respect the privacy and special needs of our clients.
• Must maintain a high regard for confidentiality.
• Professional boundaries are a must
• Familiarity with the Montcalm and Ionia communities and available resources
• Ability to prioritize and multi-task in a fast-paced environment.

• Occasional local driving may be required
• Moderate lifting of supplies, groceries and donations required on a regular basis
• A smiling face and good attitude are required.

The starting pay range is $14.50 - $16.00 per hour and is dependent upon experience

Pay: $14.50 - $16.00 per hour

• Paid time off

In person