Patient Registration Specialist - Montcalm Area Health Center

Welcome to Cherry Health - video about Cherry Health The Specialist, Patient Registration serves as a point of contact for patients and the public, managing issues related to scheduling, confirming insurance eligibility, billing and collections, and responding to patient questions and concerns. This role involves performing general office and clerical functions to ensure smooth administrative operations. Adherence to organizational policies, procedures, ethical standards, and licensing/accreditation guidelines is essential.

This is a full time, benefit eligible position typically working Monday - Friday between 8am and 6pm onsite at our Montcalm Area Health Center. Occasional Saturdays and travel to other Cherry Health clinics may be required.

Essential Duties and Responsibilities:

Ensure the registration area and telephones open promptly at assigned hours and that closing procedures are carried out effectively.

Greet patients and ensure all necessary documentation is collected, including confirming insurance eligibility and obtaining required signatures.

Accurately collect patient information, including insurance details, update records, and process payments for services or bill patient accounts.

Schedule, confirm, and reschedule patient appointments, ensuring productivity through established scheduling guidelines.

Review sliding fee scale costs as necessary and communicate with patients regarding payment options.

Monitor daily schedules for compliance with organizational guidelines, reporting variations, and recommending changes to improve efficiency.

Maintain accurate records, patient statistics, and office productivity reports; assist in data reporting as requested.

Manage office supply inventory to ensure availability of necessary materials.

Perform general office duties such as filing, sorting, mail distribution, and data entry.

Participate in ongoing education annually, including CPR and other required training.

Perform additional duties as assigned by the supervisor.

Skills / Knowledge / Abilities:

Effective Communication:
Ability to communicate professionally and courteously with patients, colleagues, and staff, both in person and on the phone.

Customer Service Focus:
Strong customer service skills to address and resolve patient concerns effectively.

Attention to Detail:
Ability to manage multiple tasks accurately and ensure patient information is entered correctly.

Technology Proficiency:
Knowledge of Microsoft Office and electronic health record (EHR) systems; ability to adapt quickly to new software applications.

Confidentiality:
Strict adherence to HIPAA guidelines and maintaining patient confidentiality at all times.

Multitasking and Organizational

Skills:

Ability to manage time effectively and perform various administrative tasks simultaneously.

Language

Skills:

Bilingual skills (Spanish preferred) and the ability to translate if applicable.

Competencies:

Customer Service:
Providing excellent service to patients and resolving concerns efficiently.

Collaboration:

Working well with colleagues, staff, and patients in a team environment.

Integrity:
Upholding ethical standards, confidentiality, and patient privacy.

Respect:
Demonstrating professionalism and respect in all interactions.

Professionalism:
Maintaining a professional demeanor and appearance at all times.

Learning:
Commitment to continuous learning and improving skills and knowledge.

Education / Licenses / Certificates:

High school diploma or GED required. Associate’s degree preferred.

Experience:

One year of experience in a healthcare setting with electronic medical record experience or an equivalent combination of education and experience sufficient to successfully perform the essential duties.

Physical Requirements:

Possible exposure to…