IT Service Delivery Manager

Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Crystal Springs, MS factory. This role sits at the intersection of technology, manufacturing, and people—where your expertise turns IT services into real business value. You’ll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations.

In this highly visible role, you’ll guide end‑to‑end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You’ll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance.

You’ll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful.

This is a full‑time, onsite role based at the factory you’re assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operations. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

• Lead IT service delivery for assigned factory sites
• Serve as the primary IT escalation point for the business
• Ensure effective ticket management, triage, and resolution
• Deliver and support onsite IT infrastructure and applications
• Oversee local IT governance, security, and cybersecurity response
• Manage IT demand intake and prioritize business requirements
• Lead IT build and improvement projects at site level
• Coordinate IT vendors and global delivery teams
• Plan and control site IT budget and costs
• Enable secure machine and network connectivity

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• 5+ years of experience in Information Technology
• 2+ years in an IT leadership or management role
• Experience supporting manufacturing or industrial environments
• Project management experience for complex initiatives
• Strong communication skills in English; additional local language skills valued

• MS Office products including Excel, Word, SharePoint, Teams, and Outlook
• Service Now (SNOW) Enterprise IT Management Platform
• Microsoft Dev Ops and Microsoft Azure
• SAP S/4
  
  HANA
• Information, Data & Analytics, and Business Intelligence solutions

• Be part of Hitachi Energy, a global leader accelerating the energy transition
• Grow your career through international collaboration and development programs
• Work in a purpose‑driven organization committed to innovation and sustainability

• Comprehensive Health Coverage – Medical, dental, vision, and prescription plans
• Retirement Savings – 401(k) with company match and additional contributions
• Paid Time Off – Flexible PTO, paid holidays
• Professional Growth – Tuition reimbursement and continuous learning programs
• Family Support – Parental leave, adoption assistance, and fertility benefits

Location Crystal Springs, Mississippi, United States of America

Job type Full time

Experience Management

Job function IT, Telecom & Internet

Contract Regular

Publication date

Reference number R0135068

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.

Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic.

As an Equal Employment Opportunity Employer, applicants may request to review the Aff…

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