Assistant Shift Supervisor, Security

Assistant Shift Supervisor, Security

The Security Shift Supervisor plays a key leadership role in maintaining a safe and secure environment for guests, team members, and company assets during assigned shifts. This position supervises and supports the daily operations of the casino security team, ensuring that all procedures and policies are followed in accordance with gaming regulations, internal controls, and property standards. The Security Shift Supervisor responds to incidents, coordinates emergency responses, conducts investigations, and monitors security systems to ensure operational integrity.

This role also involves coaching and directing Security Officers, managing shift schedules, writing reports, and serving as the point of contact for management during their shift. Strong decision-making, communication, and leadership skills are essential for success in this role.

Supervise and direct Security Officers on shift to ensure consistent performance and policy compliance

Respond to incidents involving guests, employees, or property, and manage emergency situations

Conduct preliminary investigations and complete detailed incident reports

Ensure coverage of all security posts and adjust assignments as needed

Monitor casino floors, hotel property, and parking areas for suspicious or unsafe activity

Provide guest assistance with professionalism and courtesy, including conflict resolution

Coordinate emergency responses with internal departments and external agencies

Deliver shift briefings, ensure proper handover, and communicate operational updates

Support the training, coaching, and development of new and current security team members

High School diploma or equivalent; associate degree in Criminal Justice or related field preferred

Minimum 2–3 years of casino or security-related experience; prior supervisory experience strongly preferred

Strong knowledge of gaming regulations, emergency response procedures, and security protocols

Excellent leadership, communication, and conflict resolution skills

Ability to remain calm and decisive under pressure

Must be able to obtain and maintain a gaming license and any other applicable certifications

Proficient with incident reporting systems and basic computer applications