Customer Service Level 2 Agent

• Consistently answer incoming calls via a high-volume telephone queue
• Resolve incoming correspondence via written letters or email
• Answer questions from taxpayers regarding refunds, payment plans, notices received, account balances, account adjustments, tax laws, policy and procedures
• Complete training to understand and communicate personal, corporate and franchise, and sales and use tax laws

• Associate’s degree in Business Administration, Accounting or related field from an appropriately accredited institution, and one year work experience preferably in an accounting-related environment, or an equivalent combination of education and experience.
• Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
• Experience with the use of a computer and proficiency in word processing
• Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers

Demonstrates strong communication skills, both written and verbal, while effectively managing high-volume inquiries and resolving taxpayer concerns. Proficient in understanding and applying tax laws and policies in a professional environment.

• Associate’s Degree In Business Administration
• Accounting Experience
• Tax Law Knowledge
• Written And Verbal Communication
• Customer Service Skills

• Tax Laws
• Accounting Principles
• Refund Processing
• Payment Plans
• Account Adjustments
• Word Processing Proficiency

• Clear Communication
• Professional Behavior
• Conflict Resolution

• High-Volume Telephone Queue
• Taxpayer Assistance
• Corporate Tax
• Franchise Tax
• Sales And Use Tax

• Computer Proficiency