Medical Collections Assistant

Medical Collections Assistant

• Job Title:
  
  Medical Collections Assistant
• Position Number: 400251
• Vacancy Open to:
  All Candidates
• Time-Limited:
  No
• Department Homepage: (Use the "Apply for this Job" box below)./
• Advertising Department: STUDENT HEALTH SERVICE
• Division:
  Student Affairs
• Classification
  
  Title:
  
  10422 Administrative Support Specialist
• Competency Level: 2 - Journey
• Working Title:
  
  Medical Collections Assistant
• Number of Vacancies: 1
• Full Time Equivalent (FTE): 1.0
• Full Time or Part Time:
  Full Time
• Recruitment Range: $34,602 - $49,406
• Anticipated Hiring Range: $40,059 - $44,510
• Salary Grade Equivalency: NC09
• Work Schedule:
  
  Monday - Friday
• Work Hours:
  
  8:00 a.m.
  
  - 5:00 p.m.
• Position Location (City):
  Greenville
• Job Category:
  Staff - Office/Clerical

The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full‑time employees and over 1,200 student workers, the Division supports pirate success through environments that enhance student development, engagement, belonging, well‑being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming;

creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high‑quality programming, services, and resources through continuous reflection and improvement.

The Medical Collections Assistant provides clerical and administrative support to the Student Health Services Business Office in all areas related to medical billing and collections. Working closely with the lead Medical Collections Administrative Staff and in partnership with Bull City Financial, the university's Extended Business Office, this position helps ensure timely and accurate billing, assists with account follow‑up, supports data entry and reporting, and maintains compliance with FERPA and HIPAA requirements.

This role focuses on providing excellent customer service to students, assisting with questions about billing or insurance, and helping the SHS team maintain efficient and compliant financial operations.

• Assist with posting charges, assist with insurance claim denial resolution, and verifying billing accuracy in the SHS electronic medical record (EMR).
• Help prepare and send billing statements to students within required timelines.
• Track unpaid accounts and assist with preparing files for transfer to Bull City Financial.
• Support the reconciliation of recovered funds and maintain organized records of collection activity.

• Provide general administrative support to the SHS Business Office, Medical Collections Administrative Staff including filing, data entry, and scanning documents.
• Maintain and update spreadsheets and reports related to account status, collections, and recoveries.
• Assist with correspondence between SHS and Bull City Financial regarding account updates and inquiries.

• Respond to student questions related to billing, insurance, and payment options in a friendly and professional manner.
• Direct complex or escalated billing concerns to the appropriate Medical Collections Administrative Staff or supervisor.
• Ensure that all student interactions are documented appropriately and handled in compliance with privacy regulations.

• Help prepare weekly and monthly reports on billing and collection activity for review by SHS leadership.
• Track account timelines to ensure timely follow‑up and accurate documentation.
• Support end‑of‑year or special reports related to billing outcomes or compliance reviews.

• Maintain confidentiality of student information and ensure compliance with HIPAA and FERPA.
• Assist in securely transmitting…