University Program Specialist - Journey

University Program Specialist - Journey

Position Number: 002692

Full Time or Part Time: Full Time

Job Category: Staff - Professional

The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full‑time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well‑being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming;

creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high‑quality programming, services, and resources through continuous reflection and improvement.

The Assistant Director for Conference and Event Planning will be one of the front‑line customer service positions for all reservations in Main Campus Student Center, Wright Auditorium, and other University facilities where conferences and events are scheduled through the Central Reservations Office. This position works with various constituents on campus to secure and locate meeting facilities for users, including students, and may also collaborate with the local community on events that occur on campus.

• Provide campus‑wide reservations for campus departments, faculty, and staff, including initial consultation meetings, scheduling in the reservation system, coordinating additional services (e.g., security, catering, permits), creating diagrams with event planning software, attending scheduled events, and following up with clients and providers post‑event.
• Schedule meetings with event organizers at least two weeks prior to event dates to address agendas and resource coverage.
• Deliver end‑to‑end reservation support in adherence to university policies, procedures, and standards of operation.
• Communicate effectively and efficiently with CRO professional staff and students to ensure quality customer service for all events.
• Create positive relationships with campus resource partners (Police, Parking, Grounds, EH&S, etc.) to ensure appropriate resources are available and sufficient for events.
• Resolve any problems that may arise so all groups can have a successful event.
• Support the Director in the execution of the department’s goals and objectives.
• Design and instruct event planning seminars for students, faculty, and staff on ECU’s campus.
• Represent the Central Reservations Office on planning teams for campus events such as Family Weekend, Orientation, and ad hoc committees.
• Manage the daily operations of the Central Reservations Office at the discretion of leadership.
• Perform other duties as assigned, including representing the department and/or university at professional conferences and workshops and serving on division or campus committees.

Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

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• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full‑time basis.

3/6/2026

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